Regional Parts & Service Manager – Compact Equipment

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Lead and manage the growth of aftermarket parts and service revenue within your territory.

• Create and implement tailored business plans for dealers to boost Yanmar parts sales.

• Assist in initiatives aimed at customer retention and enhancing dealer profitability.

• Advocate for the adoption of One Yanmar dealer programs and initiatives.

• Enhance utilization and penetration of aftermarket support programs.

• Identify performance gaps and develop improvement strategies.

• Ensure quick resolution of quality, warranty, and technical support issues.

• Spearhead Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) improvement initiatives with assigned dealers.

• Aid in warranty administration processes to maximize warranty recovery performance.

• Collaborate with dealers to enhance customer experiences and equipment uptime.

• Act as a liaison between dealers and internal support teams.

• Develop and implement training plans to enhance dealer performance.

• Encourage participation in Yanmar technical and commercial training programs.

• Promote the adoption and effective use of the Dealer Portal, YDS, SA-Diagnostic, SA-Remote, and Telematics.

• Standardize best practices for dealer parts and service operations.

• Provide coaching and guidance to improve the operational efficiency of dealers.

• Ensure healthy parts inventories at dealerships and improve inventory planning and forecasting accuracy.

• Monitor stocking compliance and assess inventory health.

• Assist with critical parts backorders and expedited parts support.

• Align dealer inventory strategies with North American distribution policies and annual business goals.

• Implement and uphold One Yanmar standards, reporting requirements, and accountability measures.

• Conduct monthly business reviews with assigned dealers.

• Track performance metrics, drive corrective actions, and escalate challenges as necessary.

• Support strategic initiatives and cross-functional projects aimed at dealer development and customer satisfaction.

⛳️ Requirements

• A Bachelor's degree in Business or a related field is preferred; equivalent experience will be accepted.

• At least 5 years of experience in parts management, service operations, aftermarket support, or dealer development in the construction or agricultural equipment sectors.

• Experience in supporting dealer networks within an OEM setting.

• Proven track record in managing parts programs, warranty administration, and service operations across multiple or national dealer locations.

• Demonstrated success in driving performance improvements and revenue growth through dealer collaborations.

• Must reside in and be willing to travel extensively throughout the assigned territory.

• Experience with compact construction equipment, including Compact Track Loaders, Skid Steers, and Mini Excavators.

• Background in developing and delivering technical training programs.

• Familiarity with KPI scorecards, dealer audits, and business planning processes.

• Experience leading operational improvement initiatives within dealer organizations.

• Strong understanding of parts operations, warehousing, and inventory management practices.

• In-depth knowledge of aftermarket business operations and dealer support strategies.

• Comprehensive knowledge of shop and field service operations for compact equipment.

• Well-versed in warranty administration processes, systems, and best practices.

• Strong understanding of parts forecasting, procurement, and distribution processes.

• Familiarity with vendor and supplier management practices.

• Solid knowledge of financial analysis, budgeting, cost control, and P&L management.

• Proficient in using Dealer Management Systems, ERP platforms, CRM tools, and operational reporting systems.

• Proven leadership skills, accountability, ownership, and results-driven orientation.

• Ability to influence dealer partners and collaborate with cross-functional teams.

• Excellent communication, presentation, and relationship-building abilities.

• Strong business acumen and capability to analyze operational and financial performance.

• Experience utilizing KPIs and metrics to achieve business goals.

• Highly organized, self-motivated, and able to manage multiple priorities across a vast territory.

• Effective collaboration with diverse teams and various global business cultures.

• Proficient in the Microsoft Office Suite.

• Willingness and ability to travel domestically and internationally as required.

🏝️ Benefits

• Discretionary bonus compensation up to 15% of base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Basic Life & AD&D insurance.

• Voluntary Term Life insurance.

• Short & Long Term Disability coverage.

• Employee Assistance Program (EAP).

• Health Savings Account (HSA).

• Medical & Dependent Care Flexible Spending Accounts (FSA).

• Accident Insurance.

• Critical Illness coverage.

• Hospital Indemnity insurance.

• Paid Time Off.

• Generous Paid Holidays.

• 401(K) plan with a company match of up to 4%.