Regional Parts & Service Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Drive revenue growth for aftermarket parts and service within the territory.

• Formulate and implement dealer-specific business strategies to boost Yanmar parts sales.

• Assist in customer retention efforts and strategies for dealer profitability.

• Encourage the adoption of One Yanmar dealer programs and initiatives.

• Promote the use and integration of aftermarket support programs.

• Identify performance deficiencies and establish plans for improvement.

• Ensure prompt resolution of quality, warranty, and technical support issues.

• Lead initiatives to improve CSI and NPS with designated dealers.

• Aid in warranty administration while optimizing warranty recovery performance.

• Collaborate with dealers to enhance customer experiences and equipment uptime.

• Serve as a liaison between dealers and internal support teams.

• Execute training and development initiatives to elevate dealer performance.

• Promote engagement in Yanmar's technical and commercial training programs.

• Encourage the adoption of systems such as Dealer Portal, YDS, SA-Diagnostic, SA-Remote, and Telematics.

• Standardize best practices for dealer parts and service operations.

• Mentor dealers to enhance operational efficiency.

• Ensure robust parts inventories while improving inventory planning and forecasting accuracy.

• Oversee stocking compliance and inventory health.

• Support the availability of fast-moving parts, critical backorders, and urgent parts requirements.

• Align dealer inventory strategies with North American distribution policies and annual business objectives.

• Implement and uphold One Yanmar standards, reporting requirements, and accountability measures.

• Conduct monthly business reviews with assigned dealers.

• Track performance metrics, initiate corrective actions, and escalate challenges as needed.

• Assist in strategic initiatives and cross-functional projects aimed at dealer development and customer satisfaction.

⛳️ Requirements

• Bachelor's degree in Business or a related field is preferred; equivalent experience will also be considered.

• At least 5 years of experience in parts management, service operations, aftermarket support, or dealer development within the construction equipment, agricultural equipment, or similar industries.

• Experience in supporting dealer networks within an OEM context.

• Proven track record in managing parts programs, warranty administration, and service operations for multi-location or national dealer networks.

• Demonstrated capability to drive performance improvement and revenue growth via dealer partnerships.

• Must reside in and be willing to travel extensively throughout the assigned territory (Western US: Utah, Colorado, Nevada, Arizona).

• Experience with compact construction equipment, including Compact Track Loaders (CTLs), Skid Steers, and Mini Excavators.

• Experienced in developing and delivering technical training programs.

• Familiarity with KPI scorecards, dealer audits, and business planning processes.

• Experience in leading operational improvement initiatives across dealer organizations.

• Strong working knowledge of parts operations, warehousing, and inventory management practices.

• In-depth understanding of aftermarket business operations and dealer support strategies.

• Proficient in shop and field service operations for compact equipment.

• Strong knowledge of warranty administration processes, systems, and best practices.

• Expertise in parts forecasting, procurement, and distribution processes.

• Strong understanding of vendor and supplier management practices.

• Knowledgeable in financial analysis, budgeting, cost control, and P&L management.

• Proficient in Dealer Management Systems (DMS), ERP platforms, CRM tools, and operational reporting systems.

• Proven leadership abilities, accountability, ownership, and focus on results.

• Ability to influence dealer partners and cross-functional teams to drive performance and continuous improvement.

• Excellent communication, presentation, and relationship-building capabilities.

• Strong business acumen with the ability to analyze operational and financial performance.

• Experience utilizing KPIs and metrics to meet business objectives.

• Highly organized, self-motivated, and adept at managing multiple priorities across a vast territory.

• Proficient with Microsoft Office Suite and adaptable to new technologies, systems, and reporting tools.

• Willingness and capacity to travel both domestically and internationally as required.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Basic Life & AD&D insurance.

• Voluntary Term Life insurance.

• Short & Long Term Disability.

• Employee Assistance Program (EAP).

• Health Savings Account (HSA).

• Medical & Dependent Care FSA.

• Accident Insurance.

• Critical Illness Insurance.

• Hospital Indemnity.

• Paid Time Off.

• Generous Paid Holidays.

• 401(k) plan with company match of up to 4%.

• Potential discretionary bonus compensation of up to 15% of base salary.