Regional Partnerships Lead

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Manage Discogs’ seller and partner relationships throughout Europe.

• Serve as a reliable regional contact for priority and high-impact sellers and partners.

• Oversee daily interactions with the European Premium Seller group and Discogs European accounts.

• Handle the weekly premium seller performance report and provide recommendations for the annual cohort recut.

• Assist the seller advisory board, focus on seller retention, operational health, and the use of Discogs tools and workflows.

• Consistently and credibly represent Discogs’ values and Partnerships philosophy in the market.

• Identify regional risks, opportunities, and cultural signals to communicate to global leadership.

• Ensure operational health and performance for a designated seller cohort.

• Offer guidance on operational best practices and promote the adoption of Shipping Policies and IMS.

• Track seller performance, pinpoint risks and opportunities, resolve or escalate issues, and manage premium seller requests in collaboration with Customer Support.

• Create and disseminate clear, accurate, and timely communications for sellers while maintaining Seller Center content.

• Assist with regional and global seller updates, along with significant communications.

• Help plan and execute regional activations, coordinating logistics with venues, partners, and internal stakeholders.

• Collaborate with Customer Support, Product, and Engineering teams to address regional seller challenges, onboarding trends, and seller feedback.

• Resolve issues locally when possible and ensure that regional considerations are integrated into global workflows and initiatives.

• Travel approximately 4 to 5 times per year, equating to around 10% of work time.

⛳️ Requirements

• Deep understanding of record store culture and music marketplace ecosystems.

• Experience confidently engaging with sellers, buyers, and catalogue-driven businesses.

• Minimum of three years’ experience in seller success, partnerships, account management, or marketplace operations.

• Active or prior experience as a buyer and seller on Discogs.

• Strong organizational skills and sound operational judgment.

• Exceptional written communication abilities and clarity of information.

• Comfort in working independently across various time zones.

• Proficiency in extracting and interpreting data (Metabase/SQL experience is a plus) and transforming it into actionable insights.

• Experience in supporting or organizing events and regional programs is preferred.

• Familiarity with cross-border selling, including VAT and IOSS, customs, and EU consumer regulations is preferred.

• Experience with content management systems, including WordPress, is preferred.

• Proficiency in German is strongly preferred; knowledge of Dutch, French, or Italian is a plus.

🏝️ Benefits

• Competitive compensation package, including salary, performance-based bonuses, and pension (NL).

• Paid time off (PTO), holidays, and paid maternity/paternity leave.

• Monthly contribution to health insurance (NL).

• Gym membership or wellness stipend.

• Annual development opportunities.

• Flexible work environment (currently 100% remote).

• Monthly internet and home office allowance.

• One-time lump sum for home office setup included in the first paycheck.