Regional Operations Support Manager

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Collaborate with local General/Line Managers to evaluate, mentor, and enhance operational efficiency.

• Execute regional cost-containment initiatives aimed at boosting gross margins and center EBITDA.

• Perform ticket analysis and ensure adherence to timecard regulations, overtime, labor efficiency, dispatch efficiency, and technician utilization.

• Uphold standardized multi-trade flat-rate pricing guides and evaluate Pricebook Pro services and tasks.

• Manage warehouse controls, truck stock, replenishment, inventory audits, and vendor relationships.

• Guarantee compliance with the SoOps operational blueprint across dispatching, sales, and service functions.

• Enforce 100% data accuracy within ServiceTitan for reliable regional reporting and key performance indicators (KPIs).

• Review diagnostic and installation quality standards to minimize recalls, rework, $0 jobs, and diagnostic-only tasks.

• Ensure completion of safety training, adherence to safety protocols, OSHA compliance checks, and EPA refrigerant documentation.

• Monitor GPS tracking and telematics data to promote safe driving, reduce fuel expenses, and mitigate vehicle liabilities.

• Conduct surprise multi-trade job site inspections to verify PPE usage and compliance with installation codes.

• Enforce a policy of collecting 100% payment upon job completion under a Cash on Delivery (COD) framework.

• Encourage technician adoption of consumer financing options.

• Collaborate with branch managers to address 30/60/90-day outstanding balances and optimize invoicing processes.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 5 years of multi-site operations experience or a demonstrated history of operational excellence, preferably within a home services environment.

• Proven ability to transform underperforming branches into profitable, compliant business units.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• High School diploma or GED is preferred.

• Capability to analyze P&L statements, identify margin losses, and implement corrective action plans.

• Strong leadership presence to effectively manage technician pushback and drive process acceptance.

• Advanced skills in ServiceTitan, fleet telematics, and real-time financial dashboards.

• Ability to build strong relationships with customers and colleagues.

• Skilled in organizing, prioritizing, and managing time efficiently.

• Competence to work autonomously and with integrity in a structured yet relaxed setting.

• Ability to patiently and empathetically assist others.

• A valid driver's license with a satisfactory driving record is required.

• Significant travel is necessary, including overnight stays.

• Excellent written and verbal communication skills.

• Capability to stand, walk, and sit; to communicate in person and via telephone.

• Adept at using hands for typing, handling, or feeling objects or controls; able to reach with hands and arms.

• Capacity to occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds.

🏝️ Benefits

• Consistent, year-round employment.

• Weekly paychecks.

• Paid time off and paid holidays.

• Comprehensive medical, dental, and vision benefits.

• Company-matched 401k plan.

• Flexible scheduling.

• Professional development and on-the-job training.

• Opportunities for career growth.