Regional Operations Support Manager

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Collaborate with local General/Line Managers to assess, mentor, and enhance operations without direct authority.

• Execute regional cost-saving strategies to boost gross margins and center EBITDA.

• Analyze ticket data and monitor adherence to timecards, overtime, labor efficiency, dispatch efficiency, and technician utilization.

• Enforce standardized multi-trade flat-rate pricing guides and review Pricebook Pro services and tasks.

• Manage warehouse controls, truck stock, replenishment, inventory counts, and vendor relationships.

• Ensure compliance with the SoOps operational blueprint across dispatching, sales, and service functions.

• Require 100% compliance with ServiceTitan data for accurate regional reporting and KPIs.

• Review diagnostic and installation quality protocols to minimize recalls, return work, $0 jobs, and diagnostic-only jobs.

• Implement safety training, safety protocols, OSHA compliance checks, and EPA refrigerant logging.

• Oversee GPS tracking and telematics to promote safe driving, lower fuel costs, and reduce vehicle liabilities.

• Conduct unannounced multi-trade job-site inspections to ensure PPE use and code-compliant installations.

• Enforce the collection of 100% payment upon job completion under the COD policy.

• Encourage technician participation in consumer financing programs.

• Collaborate with branch managers to address 30/60/90-day outstanding balances and optimize invoicing processes.

• Perform additional duties as required.

⛳️ Requirements

• Over 5 years of experience in multi-site operations or a demonstrated history of operational excellence, preferably within a home services framework.

• Proven ability to transform underperforming branches into high-margin, compliant business units.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• High school diploma or GED is preferred.

• Ability to analyze P&L statements, identify margin leakage, and implement corrective action plans.

• Strong leadership presence to manage technician resistance and drive process adoption.

• Advanced knowledge of ServiceTitan, fleet telematics, and real-time financial dashboards.

• Ability to build strong relationships with customers and colleagues.

• Capable of organizing, prioritizing, and effectively managing time.

• Ability to work autonomously and with integrity in a structured yet relaxed setting.

• Ability to assist others with patience and empathy.

• Valid driver's license with a satisfactory driving record is necessary.

• Significant travel, including overnight trips, is required.

• Excellent written and verbal communication abilities.

• Capable of performing tasks that require sitting, standing, walking, talking, hearing, typing, handling, reaching, bending, crouching, and lifting up to 10 pounds.

🏝️ Benefits

• Reliable, year-round employment.

• Weekly paychecks.

• Paid time off.

• Paid holidays.

• Comprehensive medical benefits.

• Comprehensive dental benefits.

• Comprehensive vision benefits.

• Company-matched 401(k) plan.

• Flexible work schedules.

• Professional and on-the-job training.

• Opportunities for growth.

• Reasonable accommodations for employees with disabilities.