Regional Operations Manager, EMEA Data Centre

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee daily SOC operations throughout the EMEA region.

• Develop and uphold regional operational standards, service delivery strategies, and governance practices.

• Ensure that SOC staff have access to necessary tools, equipment, information, training, and site documentation.

• Serve as the regional operational lead and designated escalation point in the absence of the SOC Director.

• Mentor, guide, and develop managers and supervisors in the EMEA SOC.

• Establish performance and conduct expectations, provide constructive feedback, and acknowledge achievements.

• Keep records of performance and development, and implement plans for improvement.

• Collaborate with local Securitas branches to recruit, onboard, train, and retain skilled SOC personnel.

• Ensure adherence to regulatory, industry, contractual, client, and Securitas standards.

• Maintain readiness for audits and supervise the resolution of corrective actions.

• Ensure incidents are evaluated, addressed, escalated, and documented properly.

• Recognize operational and workplace risks and assist in ensuring business continuity and resilience.

• Cultivate relationships with client leadership, Securitas branches, the global SOC service team, and other stakeholders.

• Align stakeholders on priorities, risks, decisions, service performance, and corrective measures.

• Conduct reviews of services and staffing to ensure adequate coverage and compliance with SLAs.

• Take ownership of regional performance metrics related to KPIs, SLAs, and service standards.

• Present operational data, insights, and recommendations for monthly and quarterly business assessments.

• Drive continuous process enhancement, technology improvements, service delivery, and new site mobilization.

• Work flexibly across EMEA and international time zones.

• Provide occasional out-of-hours support for critical incidents and urgent escalations.

• Travel frequently within EMEA and internationally for site visits, launches, audits, and operational needs.

⛳️ Requirements

• Legal authorization to work in the country of employment.

• Willingness to undergo required pre-employment screening, in compliance with applicable local laws and company policies.

• Capability to obtain and maintain any necessary security license or certification required in the country of employment.

• Proven experience in leading dispersed operational teams across various locations and time zones.

• Excellent interpersonal, coaching, influencing, and stakeholder management abilities.

• Professional proficiency in both written and spoken English.

• Strong understanding of GDPR obligations and proper handling of operational information.

• Secondary education or equivalent; relevant professional experience may be considered.

• Proficient knowledge of Microsoft 365, incident management systems, and operational reporting tools.

• Ability to exercise sound judgement and maintain professional composure in unusual, urgent, or high-pressure situations.

• Strong focus on client service and service delivery.

• Effective communication skills across organizational levels and diverse cultures.

• Minimum of five years’ experience in the security industry.

• At least three years of documented supervisory experience in security operations, a SOC environment, service planning, service development, or a related operational area.

• Relevant higher education or professional qualifications in security, operations, risk management, leadership, or a related field.

• Experience in supporting data centers, critical infrastructure, or other high-availability environments.

• Proactive approach, with a history of delivering results quickly, efficiently, and accurately.

🏝️ Benefits

• Commitment to equal pay.

• Safe working environment.

• Gender balance initiatives.

• Inclusive workplace culture.

• Diverse opportunities for skill development and career advancement.