Regional Operations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire a thorough understanding of OPENLANE's policies, processes, procedures, and tools utilized for floor plan audits and inspections of vehicles or facilities.

• Supervise both full-time and 1099 inspectors to ensure compliance with policies, procedures, tools, service level agreements (SLAs), and regional objectives.

• Recruit and onboard both contract and full-time inspectors within the designated region.

• Collaborate with the Marketplace and Commercial Sales teams regarding inspection requirements, growth projections, and scheduling.

• Foster strong relationships with dealers and sales teams to stimulate sales growth.

• Assist the Senior Regional Operations Manager in the development and execution of objectives and key results (OKRs).

• Lead, train, motivate, coach, mentor, and manage the performance of full-time inspectors.

• Ensure that contractors fulfill customer expectations and meet operational standards.

• Act as the main point of contact for contractors and inspectors concerning compensation, assignments, process updates, and application inquiries.

• Work in collaboration with Product, Arbitration, Scheduling, and Quality Assurance teams to test application releases and processes while providing constructive feedback.

• Spend 1–2 days per week in the field alongside inspectors to uphold quality standards and train new inspectors.

• Step in as a reserve inspector for new markets and to fill regional inspection capacity gaps.

• Utilize various communication tools within OPENLANE.

• Undertake additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of relevant experience or education.

• At least 2 years of experience in automotive mechanics.

• Must be capable of operating a motor vehicle and hold a valid driver’s license.

• Proficient in technology, especially in submitting electronic inspection reports.

• Previous experience in managing teams and individuals, including both contractual and full-time staff (preferred).

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).

• 401K plan with immediate vesting (US) and company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-funded short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skill set and share knowledge within a publicly traded, global organization.

• A company culture that emphasizes internal promotions, diverse career paths, and meaningful advancement.