Manager, Commercial Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of order management by automating the intake, review, and processing of quotes, order forms, and bookings to meet defined SLAs during quarter-end peaks.

• Design and enhance the quote-to-order workflow, including its architecture, exception handling, and automation processes.

• Draft requirements, design quoting, validation, and approval logic, drive the roadmap in collaboration with Revenue Engineering, conduct UAT, and validate production changes.

• Manage the transition into billing and revenue, collaborating with Accounting to ensure that transactions are structured, complete, and reconcilable.

• Develop validation rules, guided quoting, required-field logic, and automated reconciliation controls.

• Enhance the field transaction experience by minimizing steps and handoffs while reducing quote cycle time.

• Establish and manage marketplace transaction operations across AWS, GCP, and Azure, including private offers, CSP transactions, and reconciliation across marketplaces, Salesforce, and billing.

• Implement approval rules and guardrails to ensure that routine deals are automatically routed and exceptional structures are escalated accordingly.

• Create order management, quoting, and marketplace processes for new products and acquisitions, testing them through booking before their go-live phase.

• Uphold the integrity of products, SKUs, pricing, contract terms, and booking attributes within Salesforce.

• Monitor and report on cycle time, touch counts, SLA compliance, exception and discount volumes, error rates, and rework rates.

• Collaborate daily with Sales, Accounting, Finance, Legal, and Revenue Engineering teams.

• Report directly to the Director of Commercial Strategy & Operations.

⛳️ Requirements

• Minimum of 6 years of experience in commercial operations, deal desk, order management, sales operations, or revenue operations, including responsibility for a high-volume transactional process.

• Proven history of replacing manual processes with designed workflows, automation, controls, and measurable outcomes.

• Practical experience with Salesforce and Salesforce CPQ.

• Capability to write requirements, design quoting and approval logic, configure and test systems, and differentiate configuration issues from process challenges.

• Familiarity with flows, validation logic, API-based and marketplace integrations, as well as scripting or SQL for high-volume data reconciliation and analysis.

• Ability to collaborate with Revenue Engineering on system design initiatives.

• Experience with usage-based or consumption-based contracts, including aspects like metering, commitments, overages, contract structure, billing, and revenue recognition implications.

• Experience working within a shared quote-to-cash process.

• Marketplace operations experience with AWS, GCP, or Azure, especially concerning private offers, CSP transactions, and reconciliation, is highly preferred.

• A process-engineering mindset focused on instrumentation, standard-case design, exception routing, throughput, and error rates.

• Proven experience in streamlining transactional processes for sales teams.

• Comfort in working alongside Accounting, Finance, and Legal teams on order form and contract mechanics.

• Strong judgment and decision-making skills under deal pressure.

• Excellent written and verbal communication abilities.

• Experience in managing or mentoring analysts is a plus.

• A Bachelor's degree in a quantitative or technical field is preferred.

🏝️ Benefits

• Flexible work environment with remote-friendly arrangements.

• Employer contributions towards healthcare coverage.

• Stock options/equity in the company.

• Flexible time off policy in the US.

• Generous time-off allowances in other countries.

• USD $500 home office setup allowance for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.