Regional Manager – West Coast

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise multiple locations throughout the West Coast for the Souvenir division.

• Oversee operations, business strategies, and overall performance.

• Inspire and drive District Managers and Operations Managers to achieve sales goals and provide outstanding customer service.

• Create district strategies and implementation plans aimed at enhancing business outcomes and operational excellence.

• Assess district staffing needs and ensure compliance with hiring and onboarding standards.

• Recruit and train capable District Managers and Operations Managers.

• Support hiring, onboarding, training, and employee relations as necessary.

• Conduct regular site visits and review sales activities and reports.

• Submit weekly audits to identify trends and opportunities, implementing plans to ensure successful operations.

• Build and maintain positive relationships with venues.

• Collaborate with venue management to ensure smooth and efficient operations focused on guest service and profitability.

• Manage budgeted staff hours, scheduling, timecards, and ensure accurate weekly reporting.

• Engage in weekly team conference calls, providing updates on operations and revenue.

• Respond promptly to business-related calls or emails.

• Ensure compliance with company policies, procedures, and state/federal laws and regulations.

• Perform all other assigned duties.

⛳️ Requirements

• Maintain a positive attitude and exhibit a strong work ethic.

• Be a team player able to work independently while recognizing the significance of leadership.

• Possess excellent time management and problem-solving skills.

• Demonstrate good judgment and the capability to make strong, independent decisions.

• Exhibit flexibility and a willingness to work during peak retail hours, including evenings, weekends, and holidays.

• Willingness to travel, including overnight stays if necessary.

• Availability to work a minimum of 40 hours per week or as required.

• Comfortable working outdoors in varying weather conditions.

• At least 18 years of age.

• Minimum of 3–5 years of management experience in retail, tourism, or a related field.

• Proven track record of managing multiple locations in the retail/service industry.

• Proficient in Microsoft Office, Excel, and PowerPoint.

• Daily access to the internet.

• Ability to lift and carry equipment weighing up to 50 pounds.

• Capable of standing for extended periods.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, and vision coverage.

• Paid Time Off (PTO).

• 401K matching after one year of employment.

• Laptop provided for work purposes.

• A dynamic, fast-paced, and enthusiastic work environment.