Regional Learning Manager – Fulfillment

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the comprehensive training process across all fulfillment sites within the region, encompassing onboarding, cross-training, and leadership development.

• Collaborate with site and operations leaders to identify performance deficiencies and create targeted learning initiatives.

• Facilitate both in-person and virtual training sessions, provide train-the-trainer certifications, and offer coaching at the floor level.

• Oversee training completion, certification progress, and skill proficiency; proactively address any potential risks.

• Adapt and implement corporate training materials that cover safety, equipment operation, WMS/systems training, and quality standards.

• Identify gaps in content and either create or revise SOPs, job aids, e-learning modules, and videos.

• Ensure uniform training standards throughout the region while permitting flexibility at the site level.

• Monitor time-to-proficiency, completion rates, safety correlations, and the impact on turnover/retention.

• Leverage performance data to prioritize support needs for sites and roles.

• Present regional training metrics to L&D leadership and operational stakeholders.

• Recruit, mentor, and certify site-level trainers and training leaders.

• Enhance the coaching and training skills of frontline leaders.

• Assist in the launch of new sites, peak-season ramp-ups, and the rollout of processes/systems.

• Meet target training completion and certification rates, minimize new-hire time-to-proficiency, build a bench of certified trainers, and align training initiatives with safety, quality, and productivity KPIs.

⛳️ Requirements

• Minimum of 4 years of experience in learning and development, training, or operations.

• At least 2 years of experience in a fulfillment, warehouse, manufacturing, or distribution environment.

• Capability to design and deliver training programs across various sites or shifts.

• Excellent partnership and communication abilities with cross-functional teams and diverse audiences.

• Strong facilitation skills for frontline associates and site leadership.

• Proficient in utilizing training and performance data for decision-making and storytelling to stakeholders.

• Willingness to travel regularly throughout the region, typically 40–60% of the time.

• Experience with LMS platforms is preferred.

• Familiarity with WMS systems and fulfillment/logistics operations is preferred.

• Instructional design experience is preferred.

• Bilingual proficiency in Spanish/English is a plus, depending on the site footprint.

• Background in Lean/Six Sigma or continuous improvement is preferred.

• Authorization to work in the U.S. is required.

🏝️ Benefits

• Equal opportunity employer with a strong commitment to diversity.

• Opportunity for travel across the region, typically 40–60%.