Regional Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement global account strategies within an assigned geographic area.

• Collaborate with regional client teams to pinpoint local opportunities.

• Enhance sales performance and promote technology adoption by articulating value in energy efficiency, carbon reduction, and space optimization.

• Cultivate and maintain relationships with key decision-makers, senior executives, and operational leaders in the region.

• Create and uphold LAMP account plans, stakeholder maps, contact databases, and tailored action plans for accounts.

• Work alongside the GKAM, MPS offering team, product Offering Managers, sales enablement, supply chain, operations, SIOP, inventory management, legal, finance, and collections teams.

• Gather, validate, communicate, and update regional product forecasts.

• Oversee product and service delivery, supply chain limitations, dedicated inventory, and inventory risk sharing.

• Assist with local contract addendums, modifications, pricing, terms, and contractual decisions.

• Maintain comprehensive CRM records of customer interactions, forecasts, and contract modifications.

• Capture and relay voice-of-customer insights, market trends, competitive actions, and emerging opportunities.

• Organize internal meetings, training sessions, and account-specific mentoring for local sales teams.

• Present Armstrong technologies and formulate strategies for technology conversion, adoption, and value realization.

• Monitor progress towards account objectives and coordinate internal resources to execute plans.

• Create monthly operations performance scorecards covering OTD, Lead Time, inventory availability, and inventory stock value.

• Connect Armstrong and client operations stakeholders to raise issue awareness, identify root causes, and implement solutions.

• Hold stakeholders accountable, manage action RAILs, and escalate unresolved issues to Armstrong leadership.

• Provide detailed reports to the GKAM and regional leadership.

• Organize customer visits, collaborative marketing initiatives, trade shows, and industry events.

• Advocate for global account needs with local finance, legal, and supply chain departments.

• Oversee payment cycles and address local collections challenges.

• Develop regional leverage sales strategies and channel approaches for Global Key OEM accounts.

• Integrate Armstrong products into client branches, distribution networks, and service channels.

• Monitor channel performance, troubleshoot issues, optimize integration, and contribute insights to global strategy.

⛳️ Requirements

• Bachelor’s or Master’s degree in engineering (MBA is a plus).

• At least 5 years of experience in sales or account management.

• A minimum of 1–2 years managing large, complex regional or global accounts.

• Strong understanding of integrated industrial product solutions, HVAC systems, fluid flow systems, modular product designs, digital services, and sustainability concepts.

• Proficient in CRM systems.

• Experience with product configurator and order placement tools like Adept (or similar platforms).

• Familiarity with forecasting and planning systems.

• Outstanding strategic planning and analytical abilities.

• Advanced negotiation, influence, and relationship-building skills at the C-level.

• Excellent written and verbal communication abilities.

• Capacity to lead cross-functional teams and manage high-stakes discussions.

• Strong process orientation with a proven track record of establishing rigorous operational standards.

• Ability to thrive in a fast-paced, dynamic environment with complex, multi-stakeholder challenges.

🏝️ Benefits

• A global community committed to advancing fluid-flow technology.

• Opportunities for personal and professional growth.

• The chance to make a meaningful impact on the world.