Regional Field Service Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Supervise the installation, maintenance, testing, troubleshooting, and repair of dental, radiography, and related equipment for regional clients.

• Ensure adherence to customer specifications and company standards.

• Guarantee that tasks are completed punctually and within budget constraints.

• Assist, mentor, evaluate, and enhance the performance of regional service and installation technicians.

• Collaborate with the Regional Sales Manager to meet regional labor sales targets.

• Ensure Service Technicians comply with time and attendance reporting protocols.

• Verify that technician PTO accurately reflects assigned work duties.

• Hold Service Technicians accountable for their designated responsibilities.

• Organize and lead regularly scheduled meetings with regional staff.

• Maintain high levels of customer satisfaction.

⛳️ Requirements

• Associate Degree in Business or BioMed Technology.

• 5 Years of Experience in a Service-Related Field.

• Prior Management Experience.

• Outstanding Time Management Skills.

• Professional and Positive Attitude.

• Proficiency in Computer and Networking.

• Exceptional Skills in Customer Service, Planning, and Problem-Solving.

• Strong Interpersonal and Communication Skills for Presenting and Negotiating.

• Field Repair Experience in a Dental or Medical Setting.

• Capability to perform routine activities such as walking, bending, kneeling, squatting, sitting, standing, reaching, and twisting.

• Ability to frequently lift, lower, carry, push, or pull weights from 1 to 55 pounds, and occasionally 56 to 100 pounds.

• Routine tasks involving pushing, pulling, grasping, and manual dexterity using hands, arms, and shoulders.

• Ability to work in confined spaces.

• Frequent travel to customer locations as part of daily responsibilities.

• Occasional use of power tools.

🏝️ Benefits

• Competitive Compensation Packages.

• Medical, Dental, and Vision Benefits effective from Day 1.

• 401k Package and Profit Sharing Opportunities.

• Associate Discounts and Community Giveback Initiatives.

• College Tuition Savings Program.

• Supportive Family Culture for all Associates.

• Recognized as a FORTUNE Great Place to Work.

• Opportunities to Contribute to a Better Benco through Diversity and Inclusion Resource Groups.

• A Family-Owned Business for Over 90 Years.