Regional Director – Senior Living

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Manage front-of-house operations, catering services, and resident services across Independent Living, Assisted Living, and skilled nursing facilities.

• Promote exceptional service with a focus on resident satisfaction.

• Establish and enforce hospitality standards to foster a welcoming environment.

• Initiate and support activities that encourage resident engagement and connection.

• Collaborate with clients to ascertain event requirements, preferences, and expectations.

• Plan, organize, and execute catering events efficiently.

• Liaise with vendors including catering services, decorators, and entertainment providers.

• Develop event timelines and oversee event logistics to ensure timely execution.

• Identify and resolve event issues and challenges promptly.

• Provide concierge services by addressing inquiries, making reservations, and offering personalized assistance.

• Maintain a professional and inviting atmosphere for guests.

• Address guest complaints and concerns swiftly and effectively.

• Stay informed about local events and services to provide relevant information to guests.

• Work in conjunction with maintenance staff on repairs and improvements.

• Manage the scheduling, logistics, availability, and setup of meeting rooms.

• Ensure the timely delivery of supplies and services.

• Build and maintain relationships with service providers related to the facility.

⛳️ Requirements

• Bachelor's degree in Hospitality Management, Event Planning, or a related field is preferred.

• Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.

• Demonstrated experience in event planning and coordination, particularly in catering events.

• Strong interpersonal and customer service abilities, with the capacity to engage effectively with clients and guests.

• Excellent organizational and multitasking skills to manage a variety of responsibilities.

• Understanding of concierge services and a dedication to delivering outstanding guest experiences.

• Facility management experience, including overseeing maintenance and coordinating logistics.

• Proficient in Microsoft Office and event planning software.

• Capability to follow written and verbal instructions and procedures.

• Ability to meet the physical demands of frequent sitting, standing, walking, handling, feeling, and reaching.

• Capacity to work in kitchen and office environments, and operate or be around kitchen equipment, heat, steam, fire, and noise.

🏝️ Benefits

• Generous Compensation & Benefits Package.

• Health, Dental & Vision Insurance.

• Company-Paid Life Insurance.

• 401(k) Savings Plan.

• Paid Time Off: Vacation, Holiday, Sick Time.

• Employee Assistance Program (EAP).

• Career Growth Opportunities.

• Employee Perks & Rewards.

• Weekly pay via direct deposit.