Regional Director – Senior Living

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Supervise front-of-house operations, catering services, and resident services across Independent Living, Assisted Living, and skilled nursing facilities.

• Cultivate a culture of exceptional service that emphasizes resident satisfaction.

• Create and implement hospitality standards to foster a welcoming atmosphere.

• Initiate and promote activities that encourage resident engagement and connection.

• Collaborate with clients to discern event requirements, preferences, and expectations.

• Plan, organize, and execute catering events effectively.

• Coordinate with vendors, including catering services, decorators, and entertainment providers.

• Develop detailed event timelines and manage logistics for successful events.

• Address and resolve any issues that arise during events.

• Provide concierge services, which include answering inquiries, making reservations, and offering personalized assistance.

• Maintain a professional and inviting atmosphere for guests.

• Promptly and effectively handle guest complaints and concerns.

• Stay informed about local events and services to offer relevant information.

• Collaborate with maintenance staff regarding repairs or improvements.

• Manage meeting-room scheduling and logistics efficiently.

• Ensure the timely delivery of supplies and services.

• Develop and sustain relationships with service providers related to the facility.

⛳️ Requirements

• Demonstrated experience in event planning and coordination, particularly in catering events.

• Strong interpersonal and customer service skills, with the capacity to engage effectively with clients and guests.

• Exceptional organizational and multitasking abilities to oversee various responsibilities.

• Knowledge of concierge services and a dedication to providing outstanding guest experiences.

• Experience in facility management, including supervision of maintenance and logistics coordination.

• Proficient in Microsoft Office and event planning software.

• At least 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.

• Bachelor's degree in Hospitality Management, Event Planning, or a related field is preferred.

🏝️ Benefits

• Generous Compensation & Benefits Package.

• Health, Dental & Vision Insurance.

• Company-Paid Life Insurance.

• 401(k) Savings Plan.

• Paid Time Off: Vacation, Holiday, Sick Time.

• Employee Assistance Program (EAP).

• Career Growth Opportunities.

• Employee Perks & Rewards.

• Weekly pay via direct deposit.