Regional Director, Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise the operational performance of all designated Care Management Centers, ensuring the efficient, effective, and high-quality delivery of services and patient care.

• Guarantee patient safety and satisfaction within pharmacy dispensing operations and nursing, including implementing error-proofing measures for pick, pack, and ship functions.

• Collaborate with the Regional Director of Sales to foster market development and execute a market-driven sales strategy.

• Propel financial performance through supply chain and inventory optimization, managing controllable expenses, minimizing bad debt, and ensuring precise patient registration and onboarding.

• Ensure adherence to local and federal regulations, accreditation standards, and corporate policies.

• Cultivate a unified, service-oriented team through effective recruitment, training, development, engagement, and retention practices.

• Oversee multiple Care Management Centers, encompassing 12 or more combined Pharmacy Teams and generating over $100 million in combined revenue.

• Exemplify leadership behaviors that align with Option Care Health’s purpose, mission, and values.

• Protect confidential patient information and proprietary data of Option Care Health.

• Coordinate activities aimed at improving accreditation performance, including the development, implementation, participation in, and reporting on performance improvement initiatives and outcomes.

• Supervise personnel responsibilities, including hiring, promotions, pay increases, scheduling, performance evaluations, and disciplinary actions.

⛳️ Requirements

• Bachelor’s Degree and a minimum of 8 years of experience in an operations leadership role.

• At least 3 years of experience managing a P&L, including budget development.

• A minimum of 5 years of experience directly managing personnel, including hiring, developing, motivating, and guiding teams, with experience leading efforts within highly matrixed organizations.

• Proficient in diagnosing, isolating, and resolving complex issues, along with recommending and implementing strategies for problem resolution.

• Experienced in delivering customer service to both internal and external clients, meeting quality service standards, and evaluating customer satisfaction.

• Skilled in assessing information to ensure compliance with standards, laws, and regulations.

• Basic proficiency in Office Suite (Word, Excel, PowerPoint).

• Willingness to travel at least 25% of the time for business purposes, both in-state and out-of-state.

• Master’s Degree in Healthcare or Business Administration.

• Experience leading multi-site sales and/or operations within Home Health Care or Infusion services.

• RN or RPh licensure.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Paid Time Off

• Bonding Time Off

• 401K Retirement Savings Plan with Company Match

• HSA Company Match

• Flexible Spending Accounts

• Tuition Reimbursement

• myFlexPay

• Family Support

• Mental Health Services

• Company Paid Life Insurance

• Award/Recognition Programs