Regional Director of Service – Midwest

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Direct all residential and commercial glass service operations within the designated region.

• Supervise service center managers, service advisors, and field glazing teams.

• Assume responsibility for regional P&L, revenue targets, operational budgets, and profitability.

• Propel service revenue growth through customer relationship management, new account acquisition, and upselling strategies.

• Maintain consistent service quality standards, turnaround times, and customer satisfaction across all locations.

• Recruit, nurture, and lead service center managers and regional teams.

• Monitor and evaluate regional performance KPIs, including revenue, margin, customer satisfaction, and productivity metrics.

• Advocate for OSHA and company safety compliance throughout service operations and field activities.

• Manage essential residential and commercial customer relationships, including escalations and retention efforts.

• Collaborate with Operations, Purchasing, and supply chain teams to ensure material availability and continuity of supply.

• Assist in formulating pricing strategies, promotional initiatives, and service offerings.

• Spearhead operational improvement projects aimed at enhancing efficiency, minimizing costs, and elevating customer experience.

• Communicate regional performance, customer trends, and strategic opportunities to senior operations leadership.

⛳️ Requirements

• Bachelor's degree in Business, Operations Management, or a related area is preferred.

• Relevant work experience may also be taken into account.

• 8+ years of progressive experience in service operations or multi-site management.

• Minimum of 3 years in a regional management or director-level position.

• Proven P&L management experience in a multi-location service business.

• Strong leadership skills in service operations and multi-site management.

• Exceptional P&L management and financial analysis skills.

• Customer-centric mindset with a demonstrated ability to foster enduring client relationships.

• Effective coaching, leadership, and team development abilities.

• Proficient in service management systems and operational reporting tools.

• Experience in glass, glazing, home services, or construction service operations is preferred.

• Familiarity with both residential and commercial service delivery models is preferred.

• Background in managing service center or branch network operations is preferred.

🏝️ Benefits

• Industry-leading Compensation.

• Medical, Dental, and Vision Insurance Plans.

• 401K with employer match.

• 100% Company-paid Short-Term Disability and Life Insurance.

• Supplemental Life Insurance and additional Voluntary Benefits.

• Personal Health Advocate.

• Employee Assistance Program.

• Tuition Reimbursement.

• Generous Paid Time Off (PTO) including 9 annual holidays.

• Daily Pay.