Regional Director of Operations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the performance for over 70 Insomnia bakeries, responsible for sales, profitability, operational excellence, guest satisfaction, and team outcomes.

• Implement the regional business strategy to meet targets for sales, profitability, labor, COGS, operating income, EBITDA, guest satisfaction, and operational performance.

• Analyze P&Ls, performance metrics, guest feedback, and field observations to uncover opportunities and potential risks.

• Establish regional priorities and convert company objectives into actionable plans for District Managers.

• Drive sales growth, enhance productivity, manage expenses, and boost profitability while ensuring a positive experience for guests and maintaining the Insomniac brand.

• Identify underperformance issues, address underlying causes, and hold leaders accountable for continuous improvement.

• Mentor and develop District Managers and Area Managers.

• Cultivate leadership skills, encourage a culture of training and development, establish succession plans, and identify high-potential talent.

• Ensure operational excellence in areas such as product quality, food safety, cleanliness, service speed, hospitality, and brand standards.

• Conduct visits to bakeries and markets to observe operations, coach leaders, engage with guests and employees, and pinpoint areas for improvement.

• Collaborate with teams as necessary to stabilize operations and comprehend root causes.

• Translate the company's strategic vision into effective field execution and guide change initiatives.

• Collaborate with Marketing, Finance, Digital, Supply Chain, People, Development, and other departments on products, programs, technology, openings, and initiatives.

• Represent field insights in corporate decision-making using operational and performance data.

• Eliminate barriers and simplify processes for leaders and guests.

⛳️ Requirements

• Over 10 years of progressive experience in multi-unit restaurant, retail, or hospitality operations, including at least 5 years leading multi-unit field leaders such as Regional Directors, District Managers, or equivalents.

• Experience in restaurant/QSR or high-volume food service is highly preferred.

• Demonstrated success in leading a large, geographically dispersed business with full P&L responsibility across multiple markets; experience managing 50+ locations is strongly preferred.

• Background in small to mid-sized, high-growth companies, comfortable with the pace, ambiguity, and hands-on problem-solving that accompany scaling a business.

• Strong business and financial acumen in sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management, with a proven track record of achieving planned results.

• Proven ability to lead leaders by setting clear expectations, coaching effectively, fostering accountability, and developing leaders who can confidently manage their operations.

• Successful history of building cohesive teams, nurturing high-potential talent, enhancing succession plans, and promoting from within.

• Strong operational capabilities to use data in diagnosing performance issues, identifying root causes, and translating insights into actionable strategies.

• Hands-on leadership approach with a readiness to engage directly when necessary.

• Experience in leading during periods of growth and change, effectively translating strategy and innovation into consistent execution in the field.

• Excellent communication, relationship-building, and influencing skills across field teams, senior leadership, and cross-functional partners.

• Willingness to travel approximately 50–70%, including regular overnight trips.

• Flexibility to work a schedule that meets business demands, including evenings, late nights, weekends, and holidays.

• Capability to perform the essential functions of the role with or without reasonable accommodation.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Employee discounts and perks across our locations.

• A dynamic and engaging work environment.