Regional Director

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Supervise seamless operations, company objectives, growth, and the satisfaction of both employees and clients within a specified geographic area.

• Develop expertise in client management, caregiver recruitment and development, staffing operations, human resources, client acquisition, lead intake, client care management, and referral marketing.

• Ensure the provision of efficient, effective, and high-quality service delivery.

• Lead a team of General Managers.

• Foster relationships with key partners to enhance brand visibility and attract new clients.

• Enhance client satisfaction and retention through process management, site visits, reassessments, communication with families and Power of Attorneys, and direct client engagement.

• Oversee the daily operations of the region, addressing facilities issues, emergencies, office space management, and liaising with property managers.

• Maintain the integrity of processes and documentation while conducting regular audits.

• Collaborate with the Executive Team to create strategic plans, roadmaps, and objectives.

• Ensure that locations meet targets for client acquisition, referral marketing, lead conversion, retention, profit margins, and caregiver recruitment and retention.

• Recruit, train, develop, assess, mentor, and retain members of the regional team.

• Analyze competitors and local industry professionals to identify high-potential talent.

• Provide on-call and after-hours support as necessary.

⛳️ Requirements

• A Bachelor’s Degree from an accredited institution is preferred; relevant professional experience may be accepted as a substitute.

• Five to ten years of experience in operations, ideally within health care, elder care, social work, or a related field.

• Strong experience in people management.

• Exceptional customer service and supervisory capabilities.

• Proficient in computer usage with the ability to document timely and accurate notes related to client visits.

• Valid driver’s license and proof of insurance required.

• Willingness to travel approximately 25% of the time.

• Capability to lift and carry weights of up to 15-20 pounds.

• Ability to sit, stand, and walk for extended periods during the workday.

• Possess emotional intelligence, leadership presence, managerial courage, accountability, relationship-building skills, effective communication, organizational agility, compassion, and the ability to manage stress and challenges.

🏝️ Benefits

• Medical/Dental/Vision Insurance

• TouchCare VirtualCare

• Life Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Matching

• Employee Assistance Program

• PTO Plan for Non-Exempt Employees

• Flexible PTO Plan for Exempt Employees

• Holidays and Floating Holidays

• Pet Insurance

• Training, resources, and support to ensure an outstanding care experience.