Regional Delivery Director

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Act as an ambassador for Culture, Brand, and Customer Experience within the assigned region and throughout the organization.

• Manage a portfolio primarily consisting of Third-Party Logistic (3PL) carriers.

• Provide indirect support to the market of stores through delivery operations.

• Serve as a liaison and subject matter expert in delivery operations.

• Collaborate with Store Operations, Distribution Center (DC) Operations, Inventory Control, and other cross-functional teams.

• Achieve and surpass financial, operational, and customer experience objectives.

• Oversee and enhance people and processes.

• Foster customer satisfaction across over 200 daily routes and $750M in sales volume delivered.

• Manage Profit & Loss (P&L), forecasting, cost optimization, revenue, and service outcomes.

• Spearhead cross-functional initiatives and achieve measurable outcomes.

• Analyze intricate problems and implement solutions to enhance routing efficiency, compliance, and depot performance.

• Cultivate a positive, high-performance culture through transparent leadership.

⛳️ Requirements

• Demonstrated ability to lead, motivate, and inspire teams across multiple locations.

• Strong history of talent development, coaching, and accountability.

• Over 7 years of experience in transportation logistics management and retail multi-unit operations, with a focus on continuous improvement.

• Expertise in P&L management, forecasting, and cost optimization.

• Capability to align business goals with operational execution and lead cross-functional initiatives.

• Proven track record of analyzing complex issues and enhancing routing efficiency, compliance, and depot performance.

• Proficient in SAP, routing software, WMS, and CX platforms.

• Excellent communication skills with the ability to influence all levels of management.

• Skills in conflict management and motivational leadership.

• Experience in negotiating contracts and managing 3PL partnerships.

• Willingness to manage a travel schedule of 50%.

• Bachelor’s degree or 15 years of equivalent experience in transportation logistics or retail multi-unit management.

• Over 7 years in logistics management with proven continuous improvement.

• More than 7 years in multi-unit retail leadership.

• Capacity to work a typical 50+ hour week and travel about 50% of the time.

• Ability to sit, walk, stand, bend, stoop, kneel, crouch, push, pull, and handle/move up to 50 lbs unassisted; up to 100 lbs with reasonable accommodation.

🏝️ Benefits

• Competitive Medical, Dental, and Vision Insurance.

• Generous Paid Time Off (PTO) including vacation, personal, sick leave, holidays, and your birthday!

• 401(k) Profit Sharing with a company match.

• Options for Pet Insurance and company-paid Life Insurance.

• Opportunities for Professional Development through tuition reimbursement, on-demand learning, and career growth pathways.

• Employee Discounts available from Day 1, plus exclusive partner savings.