Regional Account Team Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and direct a team of account managers to guarantee outstanding client satisfaction, achievement of energy savings goals, and overall success in managing essential accounts.

• Cultivate a cooperative and high-performance team culture aimed at surpassing objectives while embodying CLEAResult values of Accountability, Trust, and Transparency.

• Act as a customer advocate within the program, ensuring proactive communication and enhancing customer satisfaction levels.

• Create and implement strategic account plans that enhance customer satisfaction and retention rates.

• Standardize and execute a lead tracking report to monitor KPIs and evaluate the performance of the account management team.

• Analyze data and customer feedback to provide regular management updates on key accounts, highlighting accomplishments, areas for improvement, and strategic plans for ongoing enhancement and growth.

• Collaborate with program management and leadership to devise strategies and solutions that inform outreach, marketing, external training and education, and other key program initiatives aimed at achieving goals.

⛳️ Requirements

• 3 to 5 years of experience in account management, demonstrating a history of successful client retention and revenue growth.

• Previous experience in leading a team.

• Strong leadership and team management abilities, with a knack for motivating and developing a high-performing team.

• Exceptional communication and interpersonal skills.

• Analytical mindset, capable of utilizing data to inform decision-making processes.

• Strategic thinker with the capability to develop and implement effective account plans.

• Proven success in creating engaging customer strategies and campaigns.

• Proficiency in Microsoft Office suite and Salesforce.

• Genuine interest in the energy sector and a passion for transforming energy usage.

• Ability to comprehend and effectively communicate technical concepts to diverse audiences.

• If applicable, meet all DOT qualification requirements and adhere to all relevant federal, state, and local transportation regulations.

• Applicants must possess authorization to work in the country where the position is located without requiring employer sponsorship or support.

• Successful candidates must pass pre-employment screenings.

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• Company-paid health care concierge service

• 401(k) with company match

• Paid vacation, sick, personal and parental leave time

• Paid Volunteer Time

• Employee Recognition Program – convert your recognition points into gift cards

• Employee Assistance Program

• Access to on-demand training courses to further advance in your career