Regional Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive customer retention while identifying opportunities for expansion.

• Assist customers throughout the onboarding process for products and services.

• Develop strategic-level relationships with customers and ensure their success with Acquia platform services.

• Maintain oversight of account direction and strategy.

• Conduct Quarterly Business Reviews to pinpoint customer risks and opportunities.

• Create an expansion pipeline through targeted outbound outreach, strategic account planning, and collaborative co-selling with channel partners.

• Surpass quarterly renewal and net-renewal targets.

• Collaborate with internal resources to address customer escalations or operational challenges.

• Work with business users and procurement to guarantee timely renewals.

• Update and maintain the Sales database on a weekly basis.

⛳️ Requirements

• Demonstrated success in retaining and developing complex relationships, including closing renewals and identifying upsell/cross-sell opportunities.

• Proven experience in owning and surpassing a quota.

• Background in managing a high volume of accounts.

• Minimum of 2 years in an account management position.

• Ability to oversee multiple systems concurrently.

• Strong analytical and forecasting abilities.

• Capable of thriving in a dynamic, fast-paced, and continually evolving environment.

• Effective communicator with the ability to present a compelling value proposition.

• Exceptional attention to detail and a strong sense of accountability.

• Self-motivated individual who can establish and manage priorities.

• Excellent teamwork, communication, and cross-group collaboration skills.

• Must be able to proactively manage accounts and resolve customer escalations with minimal supervision.

• A bachelor's degree is required.

• Willingness to learn new technologies and work collaboratively with AI tools.

🏝️ Benefits

• Competitive healthcare coverage.

• Wellness programs.

• Flexible time off as needed.

• Parental leave.

• Recognition programs.

• Eligibility for variable compensation.