Region CFS Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the field subject matter expert for CFS operations.

• Collaborate with Corporate, Market, and Store leadership to enhance operational execution and business performance.

• Mentor, develop, and assist CFS Development Managers.

• Create action plans with Market Presidents and General Managers to boost PVR, product penetration, VPP, CSI, profitability, and other KPIs.

• Participate in Monthly Operating Reviews and offer strategic recommendations based on trends, performance data, and business opportunities.

• Lead, mentor, develop, and manage the CFS Trainers team.

• Advise on compensation strategies, pay plans, staffing, and performance management initiatives.

• Identify capability gaps and formulate learning strategies.

• Design, implement, and facilitate training programs for initiatives, technology, processes, and leadership development.

• Spearhead change management efforts and ensure field adoption.

• Assess and refine learning programs using performance metrics, business outcomes, and participant feedback.

• Assist in the development, launch, and ongoing enhancement of AutoNation CFS initiatives.

• Foster relationships across Corporate and Field Operations to align enterprise priorities.

• Leverage data and performance analytics to prioritize opportunities and suggest actions.

• Maintain a field presence through dealership visits, coaching, assessments, and leadership meetings.

• Facilitate national and regional CFS meetings, MORs, conference calls, and leadership workshops.

• Work with product partners to enhance product performance, penetration, profitability, and customer experience.

• Monitor partner performance utilizing data, financial analysis, and KPIs.

• Execute lender and product initiatives in collaboration with corporate CFS leadership.

• Drive field alignment and accountability across markets and dealerships.

• Partner with AutoNation Finance on CFS strategies, financing initiatives, and dealership execution.

• Oversee AutoNation Finance performance and key metrics within the assigned territory.

• Address operational challenges related to lender programs, products, deal funding, and partner processes.

⛳️ Requirements

• Proven experience in strategic business partnership and operational leadership within Customer Financial Services (CFS) or related automotive retail functions.

• Background in coaching, developing, and managing teams of managers and trainers.

• Track record of improving performance metrics such as Per Vehicle Retail (PVR), product penetration (PI), Vehicle Protection Products (VPP), Customer Satisfaction (CSI), profitability, and other KPIs.

• Experience in developing and facilitating training programs.

• Expertise in leading change management and organizational capability initiatives.

• Proficient in utilizing data, performance analytics, and financial analysis to uncover trends and opportunities.

• Familiarity with compensation strategies, pay plans, staffing, and performance management initiatives.

• Knowledgeable about lender programs, product offerings, deal funding, partner processes, and automotive finance operations.

• Ability to collaborate with Corporate, Market, Store, dealership, lender, product, and AutoNation Finance stakeholders.

• Capacity to maintain a consistent field presence through dealership visits, coaching sessions, operational assessments, and leadership meetings.

🏝️ Benefits

• Competitive salary and 401k matching.

• Comprehensive insurance plans (health, dental, vision).

• Maternity leave benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.

• Access to deals and discounts through YouDecide, a platform offering promotions from top providers and retailers.

• Involvement in the DRVPNK mission and charitable activities supporting cancer research and treatment.