Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enhance and expand referral networks

• Generate new member leads and assist with intake conversions across IDD, Pediatric PDN, and Personal Care service areas

• Identify, nurture, and maintain relationships with support coordination agencies, educational institutions, and community partners

• Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations

• Attend and host community events to represent Abound and enhance brand awareness in IDD, Pediatric PDN, and Personal Care markets

• Generate new client referrals and warm leads; ensure timely communication and handoff to intake and care coordination teams

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI

• Offer ongoing support to referral partners, including performance updates, member outcome information, and resolution of concerns

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies

• Report directly to the Chief Growth Officer and collaborate with the Growth team

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs

• Direct experience working within the Pennsylvania IDD, Pediatric PDN, or Personal Care communities is strongly preferred

• Exceptional relationship-building, communication, and presentation abilities

• Capability to analyze referral data, monitor KPIs, and report on performance trends

• Familiarity with CRM or case management systems, including Microsoft Dynamics or similar platforms

• Highly organized with the ability to manage various contacts, visits, and deadlines

• Valid driver's license required

• Willingness to travel locally for community visits and events

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits commencing on the 60th day of employment

• 401(k) plan available after 12 months of employment

• Additional forms of compensation may be included in the total remuneration package