Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Expand and enhance referral networks

• Generate leads for new membership

• Support the conversion of intakes across IDD, Pediatric PDN, and Personal Care service lines

• Represent Abound Health within the community

• Identify, nurture, and sustain relationships with support coordination agencies, schools, and community partners

• Arrange and conduct in-person visits, presentations, and follow-ups with partner organizations

• Participate in and host community events to represent Abound and boost brand awareness

• Generate new client referrals and warm leads

• Ensure timely communication and handoff to intake and care coordination teams

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI

• Provide continuous support to referral partners, including updates on performance, member outcomes, and resolution of issues

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies

• Report directly to the Chief Growth Officer

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, ideally in healthcare, human services, or IDD/PDN programs

• Direct experience within the Pennsylvania IDD, Pediatric PDN, or Personal Care communities is strongly preferred

• Strong skills in relationship-building, communication, and presentation

• Ability to analyze referral data, track KPIs, and report on performance trends

• Familiarity with CRM or case management platforms, such as Microsoft Dynamics or similar

• Highly organized with the capability to manage multiple contacts, visits, and deadlines

• Valid driver's license required

• Willingness to travel locally for community visits and events

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits starting on the 60th day of employment

• 401(k) plan available after 12 months of employment

• Additional forms of compensation may be included in total remuneration