Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enhance and expand referral networks.

• Create new member leads and facilitate intake conversions within IDD, Pediatric PDN, and Personal Care service lines.

• Identify, cultivate, and nurture relationships with support coordination agencies, educational institutions, and community partners.

• Arrange and carry out in-person visits, presentations, and follow-ups with partner organizations.

• Participate in and organize community events to represent Abound and increase brand visibility.

• Generate new client referrals and warm leads, ensuring timely communication and transition to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI.

• Provide continuous support to referral partners, including performance updates, member outcome reports, and issue resolution.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Proven experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs.

• Direct experience in the PA IDD, Pediatric PDN, or Personal Care communities is highly preferred.

• Exceptional relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, monitor KPIs, and report on performance trends.

• Familiarity with CRM or case management systems, including Microsoft Dynamics or equivalent platforms.

• Highly organized with the aptitude to manage multiple contacts, visits, and deadlines efficiently.

• Valid driver's license and readiness to travel locally for community visits and events.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits commencing on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Total compensation may encompass other forms of pay.