Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enhance and fortify referral networks.

• Generate new member leads and assist in intake conversions across IDD, Pediatric PDN, and Personal Care service lines.

• Identify, develop, and sustain relationships with support coordination agencies, schools, and community partners.

• Arrange and conduct in-person visits, presentations, and follow-ups with partner organizations.

• Attend and organize community events to represent Abound and enhance brand visibility.

• Generate new client referrals and warm leads; ensure timely communication and handoff to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI.

• Provide continuous support to referral partners, including updates on performance, member outcomes, and issue resolution.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Proven experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs.

• Direct experience in the PA IDD, Pediatric PDN, or Personal Care communities is highly preferred.

• Exceptional relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, monitor KPIs, and report on performance trends.

• Familiarity with CRM or case management systems, including Microsoft Dynamics or similar platforms.

• Highly organized, able to manage multiple contacts, visits, and deadlines effectively.

• Valid driver's license with a willingness to travel locally for community visits and events.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

• Willingness to travel 50% of the time throughout Pennsylvania.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits starting on your 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Total compensation may include additional forms of pay.