Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Identify, foster, and sustain relationships with referral sources including support coordination agencies, educational institutions, and community partners.

• Arrange and conduct in-person visits, presentations, and follow-ups with partner organizations.

• Participate in and organize community events to represent Abound and enhance brand recognition in the IDD, Pediatric PDN, and Personal Care markets.

• Generate new client referrals and cultivate warm leads.

• Ensure timely communication and handoff to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and Power BI.

• Provide continuous support to referral partners, including performance updates, member outcome information, and addressing any concerns.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report to the Chief Growth Officer as a member of the Growth team.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, preferably within healthcare, human services, or IDD/PDN programs.

• Direct experience in the Pennsylvania IDD, Pediatric PDN, or Personal Care sectors is strongly preferred.

• Excellent relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, monitor KPIs, and report on performance trends.

• Familiarity with CRM or case management systems, including Microsoft Dynamics or similar tools.

• Highly organized with the capacity to manage multiple contacts, visits, and deadlines effectively.

• Valid driver's license and willingness to travel locally for community visits and events.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits commencing on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Potential for additional forms of compensation as part of the total remuneration package.