Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enhance and broaden referral networks.

• Generate new member prospects and assist with intake conversions across IDD, Pediatric PDN, and Personal Care service lines.

• Identify, develop, and sustain relationships with support coordination agencies, educational institutions, and community partners.

• Arrange and perform in-person visits, presentations, and follow-ups with partner organizations.

• Participate in and organize community events to represent Abound and promote brand visibility.

• Generate new client referrals and warm leads.

• Ensure timely communication and transfer to intake and care coordination teams.

• Monitor referral activities, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI.

• Provide ongoing support to referral partners, including updates on performance, member outcomes, and resolution of issues.

• Maintain compliance with ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, ideally in healthcare, human services, or IDD/PDN programs.

• Direct experience within the Pennsylvania IDD, Pediatric PDN, or Personal Care communities is highly preferred.

• Exceptional relationship-building, communication, and presentation skills.

• Proficient in analyzing referral data, tracking KPIs, and reporting on performance trends.

• Familiarity with CRM or case management platforms, including Microsoft Dynamics or similar systems.

• Highly organized with the capability to manage multiple contacts, visits, and deadlines.

• Valid driver's license required.

• Willingness to travel locally for community visits and events.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits commencing on the 60th day of employment.

• 401(k) plan available after 12 months of employment.