Referral Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Enhance and fortify referral networks.

• Generate new member leads and assist with intake conversions within IDD, Pediatric PDN, and Personal Care service lines.

• Identify, nurture, and maintain relationships with support coordination agencies, educational institutions, and community partners.

• Schedule and carry out in-person visits, presentations, and follow-ups with partner organizations.

• Attend and host community events to represent Abound and enhance brand visibility.

• Generate new client referrals and warm leads.

• Ensure timely communication and handoff to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and PowerBI.

• Provide continuous support to referral partners, including performance updates, member outcome information, and resolution of concerns.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, preferably within healthcare, human services, or IDD/PDN programs.

• Direct experience within the PA IDD, Pediatric PDN, or Personal Care communities is strongly preferred.

• Excellent relationship-building, communication, and presentation skills.

• Ability to analyze referral data, monitor KPIs, and report on performance trends.

• Familiarity with CRM or case management platforms, including Microsoft Dynamics or similar systems.

• Highly organized with the capability to manage multiple contacts, visits, and deadlines.

• Valid driver’s license and willingness to travel locally for community visits and events.

• Bachelor’s degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits commencing on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Total compensation may encompass other forms of pay.