This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Identify, develop, and sustain relationships with referral sources such as support coordination agencies, educational institutions, and community partners.

• Schedule and perform in-person visits, presentations, and follow-ups with partner organizations.

• Participate in and host community events to represent Abound and enhance brand recognition across IDD, Pediatric PDN, and Personal Care markets.

• Generate new client referrals and warm leads; ensure timely communication and transition to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and PowerBI.

• Provide continuous support to referral partners, including performance updates, member outcome information, and addressing concerns.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, preferably within healthcare, human services, or IDD/PDN programs.

• Direct experience in the PA IDD, Pediatric PDN, or Personal Care communities is strongly preferred.

• Excellent relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, track KPIs, and report on performance trends.

• Familiarity with CRM or case management software (Microsoft Dynamics or similar).

• Highly organized with the capacity to manage numerous contacts, visits, and deadlines.

• Valid driver’s license and willingness to travel locally for community visits and events.

• Bachelor’s degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.