Recruitment & Client Support Virtual Assistant – NDIS, Aged Care

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate resumes and assess candidates based on recruitment priorities.

• Utilize AI screening tools and confirm the accuracy of screening outcomes.

• Conduct preliminary phone interviews and keep applicant records updated.

• Schedule interviews for qualified candidates and provide screening notes.

• Oversee CRM for participant reports and download pertinent case notes.

• Create and assess draft participant reports using the client's AI reporting agent.

• Ensure reports are accurate, consistent, align with goals, and contain supporting evidence while identifying any missing information.

• Refer any ambiguous information to Team Leaders and maintain records of report statuses.

• Offer primary phone coverage from 4:00 pm to 7:00 pm on scheduled days and agreed weekend shifts.

• Address inquiries and roster changes from participants, families, and staff.

• Make roster adjustments within established procedures and authorized limits.

• Log calls, actions, and follow-ups; escalate urgent issues and safety concerns as needed.

• Ensure clear handovers and adhere to documented procedures.

• Engage in team chats and meetings with local colleagues.

⛳️ Requirements

• Exceptional spoken English and confident, clear phone communication skills.

• Strong written English abilities, reading comprehension, and meticulous attention to detail.

• Friendly, patient, and professional customer service demeanor.

• Good judgment and the capacity to escalate issues when necessary.

• Strong organizational skills with the ability to juggle competing priorities and interruptions.

• Proficient in using CRMs, calendars, online documents, and AI-assisted tools.

• Quick learner of new systems.

• Ability to follow procedures, maintain accurate records, and manage confidential information.

• Demonstrated experience in customer service, administration, recruitment support, or coordination; ideally 2+ years.

• Reliable internet connection and a quiet, professional space for phone calls.

• Availability for agreed working hours and weekend roster commitments.

• Familiarity with NDIS and disability support services is highly valued.

• Experience in rostering, scheduling, or service coordination is highly regarded.

• Recruitment administration and phone screening experience is highly regarded.

• Experience supporting Australian clients or businesses is highly regarded.

• Skills in social media and SEO blog writing are highly regarded.

🏝️ Benefits

• Training provided on the client's systems, processes, and reporting requirements.

• Flexible work-from-home arrangement.

• Opportunities for team chats and meetings with local colleagues.