Client Service Delivery Associate III

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Address customer inquiries through phone, email, and chat channels.

• Evaluate customer requirements, pinpoint underlying issues, and identify suitable solutions.

• Utilize various systems to investigate inquiries and log customer interactions.

• Establish rapport with customers while providing positive and high-quality service experiences.

• Work collaboratively with internal teams to resolve intricate issues and escalate when needed.

• Operate in a high-volume call center environment with performance metrics, including AHT, adherence, quality, and VOC surveys.

• Uphold customer privacy and confidentiality standards.

• Report directly to a National Service Center Team Leader.

⛳️ Requirements

• A High School Diploma or an equivalent credential.

• Capability to engage across phone, email, and chat platforms.

• Strong mathematical skills and computer proficiency.

• Competence in navigating multiple systems.

• Excellent verbal and written communication abilities.

• Capacity to manage time, prioritize tasks, and adhere to schedules.

• Availability to work all call center shifts as needed by the business.

• A direct-wired internet connection with at least 50 Mbps download and 10 Mbps upload speeds.

• Ability to self-diagnose and resolve technical issues.

• Proficient in PC skills and effective utilization of Windows applications.

• An Associate or Bachelor’s degree or equivalent work experience is preferred.

• 2–3 years of experience in a call center or customer service role is preferred.

• Experience with insurance, dental, or disability products is preferred.

• Previous remote or work-from-home experience is preferred.

• Legally authorized to work in the United States without current or future employer sponsorship.

🏝️ Benefits

• 3% annual bonus target.

• Opportunities for skill development.

• Leadership development initiatives.

• Philanthropic engagement opportunities.

• Modern, supportive, flexible, and inclusive benefits and resources for full-time eligible employees.

• Reasonable accommodations for qualified individuals with disabilities, pregnancy, childbirth, or related medical conditions.