Recovery Specialist

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Oversee the calculation and recovery of offsets, settlements, and overpayments related to disability claims.

• Collect financial and pertinent information from customers, claimants, claims case managers, and vendors.

• Verify benefits disbursed and compute possible overpayments.

• Negotiate prompt repayment arrangements and settlements.

• Identify claims that may have benefits based on other income sources and set up offsets in the system.

• Accurately document, update, and maintain claims in tracking systems, including key dates and outcomes.

• Collaborate with vendors and claims case managers via email and phone to address issues and enhance customer efficiencies.

• Analyze and compute intricate financial payments, including VDI and variable tax considerations.

• Interpret policy and contract provisions, calculation methods, benefit offset options, and work earnings.

• Provide high-quality service and achieve production targets for daily responsibilities.

• Assist in change management and support departmental or enterprise initiatives.

• Clarify calculations and collection processes to claimants and customers.

• Negotiate settlements and repayment plans in accordance with state and federal debt and collection regulations.

• Deliver a customer-focused service approach and follow through on commitments.

⛳️ Requirements

• High School Diploma or GED is required.

• 0-1+ years of claims experience with an Associate’s Degree or higher OR 2-3 years of relevant claims experience without a degree.

• Strong written and verbal communication skills alongside solid mathematical abilities.

• Capability to navigate multiple systems, databases, platforms, and software.

• Flexibility and adaptability to changes in business needs.

• Proficient in problem-solving and making independent decisions while ensuring compassionate customer service.

• Experience in research and data entry in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Familiarity with medical terminology is preferred.

• Financial understanding is preferred.

• Knowledge of disability contractual matters is preferred.

🏝️ Benefits

• Several weeks of compensated training, coaching, and development opportunities.

• Clearly established career paths and job levels.

• Leadership development and virtual training offerings.

• Paid time off and parental leave.

• Competitive 401K plan and employee benefits.

• Complimentary financial counseling, health coaching, and employee assistance program.

• Tuition assistance program.

• Flexible work arrangements to suit your needs.

• Effective productivity tools and training in technology.

• Potential eligibility for the discretionary Annual Incentive Program.

• Opportunities for long-term incentives and sales bonuses.

• Standard benefits package included.