Real Estate Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Process lead submissions accurately in accordance with established client program guidelines, which includes interacting with leads via phone, email, text, and chat.

• Handle incoming customer emails across specific program inboxes.

• Conduct research and fulfill broker close-out tasks.

• Take initiative to follow up with program members and brokers as part of the customer nurturing process.

• Manually create and/or update records within the customer CRM.

• Ensure data accuracy and achieve productivity targets set by key performance metrics.

• Navigate and utilize various software systems effectively.

• Provide support to contact center representatives and management.

• Assist in delivering exceptional service across client programs.

⛳️ Requirements

• Preferred 2-3 years of business experience.

• Previous experience in customer service within retail, financial services, or a contact center environment is advantageous.

• Strong computer skills with the ability to navigate through multiple systems and platforms.

• Exceptional attention to detail and accuracy.

• Effective verbal and written communication abilities.

• Strong organizational and time management skills; capable of multitasking in a fast-paced environment.

• Adaptable and open to change in a dynamic workplace.

• Reliable attendance and punctuality are crucial.

• Commitment to promoting a diverse and inclusive work environment.

• Availability to work Monday-Friday from 9 AM - 6 PM Eastern Time.

🏝️ Benefits

• Cashback benefits available to participating consumers through the programs.

• Dedication to fostering a diverse and inclusive workplace.

• Recognized for an award-winning culture and as an employer of choice.

• Bonuses, incentives, and benefits may vary depending on the position.