Enterprise Applications Administrator

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Oversee and provide support for Microsoft enterprise applications, mainly focusing on SharePoint Online and Azure DevOps.

• Administer SharePoint sites, manage permissions, sharing configurations, and oversee lifecycle activities.

• Manage Azure DevOps organizations, including projects, access, notifications, and settings.

• Facilitate application access through Microsoft Entra ID and enterprise identity protocols.

• Diagnose configuration, access, functionality, and integration challenges.

• Assess product updates, coordinate their implementation, and keep administrative documentation current.

• Manage the onboarding of SaaS applications, covering aspects such as ownership, licensing, access, configuration, vendor liaison, and support readiness.

• Establish support workflows, escalation processes, and maintain ongoing application documentation.

• Keep an inventory of applications, including owners, vendors, renewal dates, and support agreements.

• Oversee changes, renewals, transitions, retirement, access removal, and data retention for applications.

• Assess application usage, business value, costs, functional redundancies, and supportability.

• Identify chances to consolidate applications, reduce redundancies, and phase out unnecessary tools.

• Act as an escalation point and manage support tickets until resolution.

• Inform users about issue status, next steps, and resolutions.

• Recognize recurring issues and take corrective measures.

• Create knowledge articles and self-service resources.

• Manage application licenses and subscriptions, including tracking utilization, renewals, costs, and vendor support cases.

• Develop and track application support KPIs while monitoring service-level performance, backlogs, incidents, and user satisfaction.

• Report performance metrics, risks, and potential improvements to IT leadership.

• Automate onboarding, access requests, reporting, notifications, and license reviews using Power Automate, PowerShell, APIs, and native application functionalities.

• Assist with access reviews, audit requests, SOX and ITGC mandates, and principles of least-privilege access.

• Collaborate with business stakeholders, IT teams, Procurement, Security, Infrastructure, Enterprise Architecture, and vendors.

• Maintain documentation and cross-training to ensure continuity of support.

⛳️ Requirements

• A minimum of 5 years of experience in administering and supporting enterprise applications, including SaaS platforms.

• Strong hands-on experience in administration of SharePoint Online, Azure DevOps, or both.

• Proficient understanding of Microsoft 365, Microsoft Entra ID, and the larger Microsoft ecosystem.

• Experience in managing application configurations, permissions, licensing, vendor support, and lifecycle activities.

• Demonstrated troubleshooting capabilities with a track record of resolving support issues.

• Experience in maintaining application inventories and defining business ownership.

• Familiarity with enterprise incident, problem, change, and access management methodologies.

• Experience in developing operational reports, support metrics, or dashboards.

• Capacity to implement automation and process enhancements.

• Strong communication, organizational, and independent problem-solving abilities.

• Preferred: Administration experience with both SharePoint Online and Azure DevOps.

• Preferred: Experience with Power Automate, PowerShell, Microsoft Graph, REST APIs, or similar tools.

• Preferred: Familiarity with SaaS onboarding, single sign-on, and automated user provisioning.

• Preferred: Knowledge of application rationalization, software asset management, and license optimization.

• Preferred: Experience collaborating with Procurement on renewals and vendor management.

• Preferred: Familiarity with Power BI or comparable reporting tools.

• Preferred: Experience in a SOX-controlled environment.

• Preferred: Relevant Microsoft certifications or ITIL training.

• Willingness to travel approximately 5% based on business requirements.

🏝️ Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability).

• Incentive Plans.

• 401(k) with employer contribution and match.

• Employee Stock Purchase Plan with employer match.

• Paid Time Off (Vacation and Sick Time).

• Paid Holidays.

• Tuition Reimbursement Program.

• Employee Assistance Program (EAP).

• Wellness Program.

• Training and Career Progression.

• Annual bonus opportunity.