Jira-Confluence Application Support Administrator, German Speaker

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist clients with Atlassian applications along with Adaptavist tools, processes, and best practices.

• Get acquainted with customer application servers through onboarding.

• Oversee and address customer inquiries via the Adaptavist service desk.

• Provide responses to customer questions regarding the use of Atlassian applications in their operations.

• Establish projects, set up permissions and workflows, and create other requested solutions.

• Engage in various administrative tasks aligned with customer priorities.

• Interact with clients and team members to comprehend and deliver configuration solutions.

• Troubleshoot issues and offer best-practice recommendations.

• Log work and time accurately.

• Adhere to security protocols established by customers.

• Serve as a remote outsourced Atlassian administrator for multiple clients.

⛳️ Requirements

• Proficiency in German is essential.

• Experience in administrating the Atlassian toolset, particularly Jira and Confluence.

• Proven experience in consulting and user support.

• Experience in customizing Atlassian software through workflows and add-ons, such as ScriptRunner.

• Ability to work both independently and collaboratively in a virtual face-to-face environment using online tools like WebEx, Zoom, Slack, and Skype.

• Exceptional written and verbal communication skills.

• Capacity for innovative and creative thinking.

• Friendly, supportive, and professional demeanor.

• Desirable: Familiarity with the build process/Software Delivery Life Cycle, including Continuous Integration and Delivery.

• Desirable: Experience with GitLab or Sonatype software.

• Desirable: Knowledge of Linux or databases.

🏝️ Benefits

• Very generous holiday (PTO) allowance.

• Flexible working hours.

• MacBook provided to all employees.

• Additional support for fully remote workers to establish home offices.

• 26 weeks of fully paid leave for birthing parents.

• 13 weeks of fully paid leave for non-birthing parents.

• Extended leave for adoption, IVF, surrogacy, elective egg freezing, menopause, menstruation, endometriosis, and PCOS.

• Trusting, flexible, remote-first approach to work.