RCM Operations & Quality Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic oversight and leadership to global partner teams within the RCM sector.

• Manage complex projects and escalations pertaining to the RCM department.

• Ensure the efficient and timely completion of daily, weekly, and monthly tasks.

• Oversee the onboarding and training of new employees while offering ongoing feedback regarding global partner performance.

• Act as a liaison between global partner/vendor team members and management.

• Document departmental procedures and ensure that standard operating procedures (SOPs) are accurate and up-to-date.

• Address escalations and escalate issues to the functional manager when necessary.

• Lead discussions with clients concerning performance, trends, and updates.

• Conduct regular performance reviews with employees and global partner vendors.

• Identify potential issues, assess their impact, and implement corrective action plans.

• Ensure that service level agreements (SLAs) and productivity targets are achieved.

• Foster positive relationships with both internal and external customers.

• Ensure compliance with best practices, policies, and procedures.

• Proactively identify and mitigate compliance risks.

• Maintain continuity of RCM department services during the absence of partners or assigned staff.

• Develop and implement policies, procedures, and workflows for the RCM functional area.

• Lead department-specific and client-specific projects, including business plan development and risk assessments.

• Monitor and manage the quality of work produced by Global Partners.

• Serve as the primary subject matter expert for RCM within the broader employee community.

• Execute other responsibilities that support the overall objectives of the role.

⛳️ Requirements

• Bachelor's Degree in Finance, Accounting, Healthcare, or a related field, or an equivalent combination of education and experience.

• Over 7 years of experience in revenue cycle management.

• More than 3 years of experience in vendor/partner management and/or client management.

• Familiarity with practice management systems.

• Understanding of customer service best practices.

• Knowledge of principles, theories, and best practices in Revenue Cycle Management.

• Awareness of laws, regulations, policies, and procedures relevant to the functional area.

• Proficiency in Microsoft Office Suite and Windows-based applications.

• Strong communication skills with cross-functional team members, peers, and management.

• Excellent customer service, problem-solving, analytical, and critical-thinking abilities.

• Capacity to work independently with minimal supervision.

• Ability to handle confidential information appropriately.

• Capability to thrive in a fast-paced environment, stay organized, manage priorities, multitask, and meet deadlines.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive environment committed to diversity.