Rail Replacement Controller

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and manage rail replacement bus services to ensure adherence to timetables, consistent headways, and dependable service delivery.

• Organize drivers and vehicles for proper positioning, readiness, and compliance with schedules, routes, and directives.

• Assist passengers by providing information about replacement services, facilitating boarding arrangements, and coordinating onward connections.

• Address delays, congestion, breakdowns, missing vehicles, road closures, and other operational challenges.

• Coordinate standby resources as necessary.

• Communicate effectively with Controllers, drivers, Control, station staff, and stakeholders, escalating service delivery concerns as needed.

• Ensure safe boarding, alighting, and interchange arrangements for passengers.

• Monitor departures, passenger demand, service gaps, and vehicle utilization, implementing corrective measures when required.

• Deliver clear information to passengers and support accessibility needs.

• Respond to accidents, incidents, emergencies, and significant service failures, escalating critical issues appropriately.

• Keep accurate records of delays, incidents, lost journeys, passenger counts, standby deployments, and other operational matters.

• Collaborate with station teams, clients, transport authorities, subcontractors, and operational partners.

• Maintain a visible, professional, and proactive presence while representing Transport UK London Bus.

• Reports directly to the Commercial Services Support Manager.

⛳️ Requirements

• Excellent communication and customer service abilities.

• Capability to remain composed and make sound decisions under pressure.

• Strong organizational skills and problem-solving capabilities.

• Proficiency in monitoring and regulating services to ensure punctuality and even headways.

• Solid understanding of operational and passenger safety protocols.

• Ability to manage disruptions, including delays, breakdowns, and absent vehicles.

• Capacity to work autonomously as well as collaboratively within a broader operational team.

• Confidence in using mobile devices and operational communication systems.

• Keen attention to detail with the ability to accurately follow timetables and operational directives.

• Familiarity with bus, rail replacement, or public transport operations is preferred.

• Knowledge of the London transport network would be beneficial.

• A proactive, professional, and customer-oriented approach.

• Must possess a smartphone device.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and benefits package.

• Dynamic work environment with a focus on team collaboration.

• Opportunities for career advancement within the organization.

• Employee discounts and perks.