QuickBooks Support Specialist

This is a fully remote position, open to applicants in Alabama, +15 more locations.

📋 Description

• Deliver technical and functional assistance for QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, Intuit Enterprise Suite (IES), Intuit Payments, and Payroll.

• Assess, diagnose, troubleshoot, and resolve customer challenges related to software errors, company files, performance, and product functionality.

• Support customers with software installation, configuration, updates, upgrades, and product navigation.

• Investigate intricate technical problems and coordinate escalations with Intuit, third-party vendors, or internal specialists.

• Offer customer training and advice on QuickBooks functionalities and best practices.

• Aid in software conversions and migrations involving QuickBooks, IES, and accounting systems like Sage 50.

• Facilitate conversion testing, troubleshooting, validation, and provide post-conversion support.

• Resolve issues related to third-party application integrations, connectivity, and synchronization.

• Oversee customer support cases from initial contact through to resolution.

• Maintain precise customer records, case notes, time entries, and documentation.

• Organize customer appointments, support commitments, and manage competing priorities.

• Work collaboratively with Sales, Services, consulting, and implementation teams.

• Assist with customer onboarding, implementation, ongoing support, and internal transitions.

• Recognize opportunities for additional products, training, or consulting services.

⛳️ Requirements

• A minimum of 2 years of relevant experience in QuickBooks, accounting software support, technical customer support, or a similar role.

• Practical experience using or supporting QuickBooks Online and/or QuickBooks Desktop.

• Strong technical troubleshooting abilities, analytical thinking, and problem-solving capabilities.

• Experience in diagnosing and resolving customer-facing software issues.

• Excellent written and verbal communication skills.

• Strong organizational skills, time management, and follow-through.

• Ability to work autonomously in a remote setting while effectively collaborating with a team.

• Eagerness to learn new software products, technologies, and internal processes.

• Must reside in Austin, TX or Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, North Carolina, Nevada, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, or Wisconsin.

• Preferred: Experience supporting QuickBooks Desktop, QuickBooks Enterprise, or Intuit Enterprise Suite (IES).

• Preferred: Experience with accounting software conversions or migrations, including QuickBooks or Sage 50.

• Preferred: Experience troubleshooting third-party integrations, connectivity issues, or data synchronization errors.

• Preferred: Familiarity with accounting fundamentals, including accounts payable, accounts receivable, reconciliations, and financial reporting.

• Preferred: Experience supporting multiple businesses or QuickBooks company files.

• Preferred: Experience with Salesforce or other CRM and case management systems.

• Preferred: Experience collaborating with Sales, Consulting, Implementation, or other customer-facing teams.

🏝️ Benefits

• Opportunities for quarterly bonuses.

• Fully remote work arrangement.

• Collaboration with a diverse team of experts.

• Opportunities for growth and professional development.

• Engaging project work.

• Career path advancement.

• Flexible remote working environment.