Quality & Reliability Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Implement the project’s QA/QC Policy and establish acceptable installation standards.

• Supervise and guide third-party Mechanical and Electrical QA Specialists, including task delegation, prioritization, coverage planning, and calibration.

• Evaluate field reports for quality assurance, consistency, and potential risks.

• Convert findings into corrective and preventive measures and document vendor performance feedback and escalations.

• Detect systemic quality trends, assess risks, and facilitate issue resolution.

• Lead root-cause analysis and Corrective and Preventive Actions (CAPA) for recurring failures.

• Independently verify Level 3 to Level 4 readiness criteria and authorize Readiness Memos.

• Coordinate with Construction teams, Vendors, and Commissioning prior to the commencement of Functional Testing.

• Ensure that equipment and ancillary systems are accessible and maintainable.

• Assist in resolving BMS-related issues.

• Conduct QA/QC and CX activities for ADC specifications concerning speculative builds and tenant requirements.

• Negotiate standard pricing with vendors.

• Create standardized reporting metrics for CX milestones and progress tracking.

• Review and update policies and procedures annually for version control.

• Organize and manage the ADC runbook workflow.

• Collaborate across various teams and undertake other assigned responsibilities.

⛳️ Requirements

• A minimum of 3–6 years of experience in creating documents for standards related to building, testing, repairs, troubleshooting, and training in data centers or other critical environments.

• Proficient in both technical and common office software.

• Excellent oral and written communication abilities.

• Capability to prioritize and execute tasks effectively in a dynamic environment.

• Outstanding analytical and conceptual thinking abilities.

• Capacity to verify technical skills for consistency and accuracy.

• Willingness to travel up to 20% of the time.

• Must be legally authorized to work in the United States without employer sponsorship, both now and in the future.

• Flexibility to work varied hours as necessary; the facility is secured 24/7.

• Ability to address sensitive issues, complex inquiries, or complaints from management and the public, both verbally and in writing.

• Strong dedication to customer service.

• Proficient in analyzing and solving problems that involve multiple options with limited information.

• Strong organizational abilities, attention to detail, and openness to innovative ideas and processes.

• Familiarity with Microsoft Office 365 applications, including Excel, Outlook, Word, and PowerPoint.

🏝️ Benefits

• Equal employment opportunities for all individuals, regardless of protected characteristics.

• Reasonable accommodations may be provided for individuals with disabilities.

• Flexible working hours as necessary.

• Travel may be required up to 20% of the time.