Quality Manager, ISO, CMMI

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary accountable individual for ISO, CMMI, and relevant quality/compliance audits and assessments.

• Oversee the entire audit process from planning and preparation to completion, corrective actions, and closure.

• Create and sustain annual audit schedules and readiness plans.

• Collaborate with auditors, assessors, certification bodies, process owners, and stakeholders.

• Ensure that documentation and objective evidence are complete, accurate, current, approved, and readily available.

• Facilitate audit activities such as meetings, interviews, evidence requests, and submissions.

• Monitor audit findings, observations, nonconformities, improvement opportunities, and corrective actions until closure.

• Maintain audit records and report on audit readiness, findings, corrective actions, and compliance status to management.

• Continuously enhance the Quality Management System and associated management systems.

• Support adherence to ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001, and relevant CMMI practices.

• Conduct compliance and readiness reviews while identifying gaps.

• Manage controlled policies, procedures, work instructions, templates, forms, plans, and organizational documentation.

• Oversee document versioning, approvals, revision histories, effective dates, review cycles, and archival requirements.

• Prepare for ISO certification, recertification, surveillance audits, and CMMI appraisals.

• Assist departments in establishing repeatable processes that align with ISO, CMMI, contractual, and company requirements.

• Lead or assist in root-cause analysis and corrective and preventive actions.

• Develop quality metrics, dashboards, and reports.

• Provide employee awareness and training on quality procedures, document control, ISO requirements, CMMI practices, and audit readiness.

• Coordinate with HR, Operations, IT, Security, Finance, Contracts, and project teams regarding compliance documentation.

• Support other quality, compliance, certification, and operational initiatives.

⛳️ Requirements

• 2–5 years of experience in corporate quality assurance, compliance, document control, audit management, or a similar function.

• Working knowledge of ISO 9001:2015 and quality management systems.

• Experience with ISO/IEC 20000-1:2018 and/or ISO/IEC 27001:2022 is strongly preferred.

• Familiarity with CMMI frameworks, practices, assessments, or appraisals is preferred.

• Proven experience in preparing for and managing internal and external audits, certification audits, surveillance audits, or recertification audits.

• Experience in handling audit evidence, findings, corrective actions, and closure activities.

• Experience in maintaining controlled documents, revision histories, approvals, records, and audit evidence.

• Strong proficiency in Microsoft Office applications and document-management/collaboration platforms such as SharePoint.

• Excellent written communication, proofreading, organizational, analytical, and records-management skills.

• Experience working with a government contractor, federal contractor, technology company, or other regulated organization is preferred.

• Experience as an audit coordinator, audit lead, or primary organizational contact during external audits is preferred.

• ISO Internal Auditor, Lead Auditor, CMMI, quality management, or related certification is a plus.

• Familiarity with corrective action management, root-cause analysis, risk management, and continuous improvement.

• Knowledge of federal cybersecurity and compliance frameworks such as NIST, CMMC, or RMF is beneficial.

• Bachelor’s degree in Business Administration, Quality Management, Information Technology, Cybersecurity, or a related field is preferred; equivalent professional experience may be considered.

• U.S. Citizenship is required.

🏝️ Benefits

• Competitive salary based on experience and clearance level.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company contribution.

• Paid time off.

• Eleven federal holidays.

• Certification reimbursement and training support.

• Life and disability insurance.