Quality & Governance Lead, Psychological Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver professional leadership and expert psychological guidance within Corporate Health and Wellbeing.

• Oversee the creation and implementation of clinical governance frameworks for Psychological Services.

• Manage the quality assurance framework, including clinical standards, policies, procedures, and guidelines.

• Conduct case audits, clinical record evaluations, and quality assurance activities.

• Ensure adherence to professional standards, clinical governance requirements, and contractual commitments.

• Examine audits, complaints, incidents, supervision outcomes, and service data to detect trends and opportunities for improvement.

• Design and execute quality enhancement initiatives.

• Participate in governance committees, quality forums, audits, accreditation programs, and client assurance reviews.

• Independently assess complex, high-risk, or escalated psychological cases.

• Offer clinical consultation and recommendations regarding mental health risks, trauma, stress-related conditions, neurodiversity, fitness for work, and safeguarding.

• Advise clinicians, case managers, and operational teams on clinical decision-making and risk management.

• Serve as the primary resource for mental health risk management, covering areas such as suicide risk, self-harm, harm to others, acute distress, serious mental illness, and psychological crises.

• Assist with safeguarding decisions, investigations, referrals, and case reviews involving both adults and children.

• Collaborate with the Designated Safeguarding Lead and Deputy Safeguarding Leads.

• Contribute to safeguarding audits, assurance activities, organizational learning, policies, procedures, and training.

• Lead and sustain the clinical supervision framework.

• Provide both individual and group clinical supervision.

• Coach and mentor clinicians while promoting reflective practice and competency.

• Conduct training, workshops, and educational sessions on psychological practice, mental health risks, safeguarding, and clinical governance.

• Assist with competency assessments, induction, and professional development.

• Provide specialist psychological consultation to Occupational Health clinicians.

• Bring psychological expertise to multidisciplinary discussions and case reviews.

• Offer guidance on psychological risk factors related to work capability, recovery, and workplace adjustments.

• Keep accurate records of supervision, audits, and governance.

• Note that the role does not involve routine psychological therapy, counseling, assessment, or managing a personal clinical caseload.

• Report to the Clinical and Quality Assurance Manager.

⛳️ Requirements

• Significant post-qualification experience in psychological or mental health services.

• Proven experience in providing clinical supervision.

• Experience in reviewing complex and high-risk mental health cases.

• Proficiency in managing safeguarding concerns involving adults and/or children.

• Experience in conducting clinical audits, case reviews, and quality assurance activities.

• Strong grasp of clinical governance and risk management principles.

• Excellent communication, coaching, and report-writing abilities.

• Capacity to influence and support clinicians, managers, and multidisciplinary teams.

• Current registration with a recognized professional body, such as HCPC, BPS, BABCP, BACP, NMC, or equivalent.

• Degree-level qualification and a recognized professional qualification in a relevant psychological or mental health discipline.

• Commitment to maintaining high standards of clinical quality, governance, and safeguarding.

• Ability to demonstrate sound professional judgment when handling complex and high-risk cases.

• Desirable: experience in occupational health, vocational rehabilitation, insurance-funded healthcare, or case management services.

• Desirable: background in supporting serious incident investigations, complaints, or clinical reviews.

• Desirable: experience in leading service improvement or quality enhancement initiatives.

• Desirable: experience with pediatric cases.

• Desirable: knowledge of workplace mental health and fitness for work principles.

• Desirable: formal qualification in clinical supervision.

• Desirable: Safeguarding Level 5 training or equivalent experience.

• Maintain current professional registration and meet continuing professional development requirements.

• Comply with Healthcare RM policies, procedures, information governance requirements, and GDPR obligations.

🏝️ Benefits

• Medicash Health Cash Plan, covering dental, optical, and chiropody costs.

• Free dependent-child additions to the health cash plan.

• 24/7 virtual GP helpline.

• Employee Assistance Programme (EAP).

• Up to 8 fully funded face-to-face counseling or CBT sessions.

• Pension Scheme and Pension Salary Sacrifice.

• Death in Service benefit equal to 4x base salary.

• Payroll Giving.

• 25 days annual leave plus bank holidays.

• Birthday Leave.

• Option to buy or sell up to 3 holiday days annually.

• Up to 2 fully paid Volunteering/Community days per year.

• Enhanced maternity and paternity policies.

• Company Sick Pay.

• Funded professional subscriptions and registrations post-probation.

• Opportunities for internal promotion and secondment.

• Annual pay reviews.

• Discretionary bonus schemes.

• Regular staff awards, events, and activities.