Quality Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Create detailed test plans, test scenarios, and test cases for complex, event-driven customer journeys and marketing initiatives.

• Carry out functional, integration, and regression testing on Adobe Journey Optimizer (AJO), Campaign Orchestration, and other related marketing platforms.

• Confirm journey triggers, audience eligibility, decision-making logic, personalization criteria, content delivery, and anticipated customer pathways.

• Establish and update regression test suites.

• Utilize SQL to examine data inconsistencies and compare audience, profile, and campaign metrics across Adobe Experience Platform (AEP), Snowflake, and originating systems.

• Ensure data precision, uniformity, and completeness throughout systems.

• Partner with journey developers, campaign experts, and data operations teams to troubleshoot issues and validate corrective measures.

• Log defects with reproduction procedures, expected and actual outcomes, supporting documentation, and business implications.

• Monitor defects until resolution, retest solutions, and confirm that issues are addressed prior to release.

• Collaborate with business stakeholders to clarify acceptance criteria, validate anticipated behaviors, and facilitate testing sign-off.

• Engage in daily stand-up meetings to report testing progress, obstacles, risks, and pending defects.

• Enhance test coverage, regression processes, quality benchmarks, and testing efficiency.

• Maintain testing documentation and contribute to ongoing quality assurance enhancements.

• Conduct technical interviews through Nortal's Technical Interviewer Program.

⛳️ Requirements

• Practical experience in testing marketing journeys or campaigns using enterprise platforms such as Adobe Journey Optimizer (AJO), Adobe Campaign, Unica, or Salesforce Marketing Cloud.

• Proficiency in designing and implementing test plans, test cases, and regression suites for event-driven, multi-step customer journeys.

• Solid understanding of functional testing, regression testing, and defect lifecycle management.

• Hands-on experience utilizing SQL for data validation and comparing counts across various systems.

• Capability to investigate discrepancies in customer data, audience figures, journey triggers, and campaign execution outcomes.

• Exceptional attention to detail and a methodical approach to identifying, documenting, and recreating defects.

• Experience in crafting clear and actionable defect reports, including reproduction steps, expected versus actual behavior, and supporting evidence.

• Ability to work collaboratively with technical teams, journey builders, and business stakeholders to address defects.

• Strong analytical thinking, problem-solving abilities, and dedication to delivering dependable solutions.

• Proficient written and verbal English skills, with the capacity to communicate testing outcomes, risks, and technical challenges to US-based stakeholders.

• Availability to work during US Eastern business hours and participate in daily stand-up meetings.

• Nice to have: Experience with Adobe Experience Platform (AEP) or Adobe Real-Time CDP (RT-CDP).

• Nice to have: Familiarity with Snowflake or other cloud data warehouses for data validation and analysis.

• Nice to have: Experience in implementing or maintaining automated tests for marketing platforms and customer journeys.

• Nice to have: Knowledge of Workfront or similar work management tools.

• Nice to have: Background in travel, hospitality, theme parks, entertainment, or related sectors.

🏝️ Benefits

• Competitive USD salary.

• 100% remote work.

• Paid time off and national holidays in accordance with the employee's country's regulations, while receiving full salary.

• Sick leave.

• Annual credit for work-life balance perks.

• Team-building activities, coffee breaks, tech talks, and after-work gatherings.

• Day off during the birthday week.

• People Care support, wellness check-ins, and professional growth assistance.

• Autonomy, open communication, and a flexible work model focused on results.

• Access to coworking spaces throughout LATAM.