Quality Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Create detailed test plans, scenarios, and cases for complex, event-driven customer journeys and marketing initiatives.

• Conduct functional, integration, and regression testing on Adobe Journey Optimizer (AJO), Campaign Orchestration, and associated marketing platforms.

• Assess journey triggers, audience qualifications, decision-making processes, personalization guidelines, content dissemination, and anticipated customer pathways.

• Design and uphold regression test suites.

• Utilize SQL to examine data inconsistencies and compare audience, profile, and campaign figures across Adobe Experience Platform (AEP), Snowflake, and origin systems.

• Confirm data precision, uniformity, and completeness across various systems.

• Work alongside journey creators, campaign experts, and data operations teams to address issues and validate corrective measures.

• Record defects with steps to reproduce, expected and actual outcomes, supporting documentation, and business impact.

• Monitor defects until resolution, re-evaluate fixes, and ensure issues are resolved prior to release.

• Collaborate with business stakeholders to clarify acceptance criteria, confirm expected behaviors, and facilitate testing approval.

• Engage in daily stand-ups to report on testing progress, obstacles, risks, and unresolved defects.

• Enhance test coverage, regression methodologies, quality benchmarks, and testing efficiency.

• Maintain test documentation and contribute to ongoing quality assurance enhancements.

• Conduct technical interviews as part of Nortal's Technical Interviewer Program.

⛳️ Requirements

• Practical experience in testing marketing journeys or campaigns utilizing enterprise platforms such as Adobe Journey Optimizer (AJO), Adobe Campaign, Unica, or Salesforce Marketing Cloud.

• Experience in designing and implementing test plans, test cases, and regression suites for event-driven, multi-step customer journeys.

• Strong comprehension of functional testing, regression testing, and the defect lifecycle management process.

• Proven experience using SQL for data validation and comparison across various systems.

• Capability to investigate discrepancies in customer data, audience numbers, journey triggers, and campaign execution outcomes.

• Exceptional attention to detail and a methodical approach to identifying, documenting, and reproducing defects.

• Experience in crafting clear and actionable defect reports, including steps to reproduce, expected versus actual behavior, and supporting evidence.

• Ability to collaborate effectively with technical teams, journey creators, and business stakeholders for defect resolution.

• Strong analytical thinking, problem-solving abilities, and dedication to delivering dependable solutions.

• Proficient in written and spoken English, with the ability to communicate testing results, risks, and technical matters to stakeholders in the US.

• Willingness to work during US Eastern business hours and take part in daily stand-ups.

• Nice to have: Familiarity with Adobe Experience Platform (AEP) or Adobe Real-Time CDP (RT-CDP).

• Nice to have: Experience using Snowflake or another cloud data warehouse for data validation and analysis.

• Nice to have: Experience in implementing or maintaining automated tests for marketing platforms and customer journeys.

• Nice to have: Knowledge of Workfront or comparable work management tools.

• Nice to have: Background in travel, hospitality, theme parks, entertainment, or related sectors.

🏝️ Benefits

• Competitive USD salary.

• 100% remote work opportunity.

• Paid time off and national holidays per the employee's country's regulations, while receiving full salary.

• Sick leave provision.

• Annual credit for work-life balance perks.

• Team-building events, coffee breaks, tech discussions, and after-work social gatherings.

• Day off during the birthday week.

• People Care support, wellness check-ins, and professional development assistance.

• Autonomy, open communication, and a flexible work model focused on outcomes.

• Access to coworking spaces throughout LATAM.