Quality Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Create and uphold quality plans for designated accounts, converting client specifications into precise review criteria, responsibilities, and checkpoints.

• Collaborate on quality processes with project managers, project coordinators, internal and external linguists, DTP teams, QA specialists, and team leads.

• Engage in client meetings and quality escalations, articulating findings and recommended actions clearly in English.

• Conduct root cause analyses and manage corrective and preventive actions, ensuring follow-up on implementation and effectiveness.

• Track quality outcomes and provider performance, identify trends, and facilitate training or feedback to bridge gaps.

• Maintain and enhance quality dashboards and reports utilizing Power BI and Excel.

• Oversee quality resources and automated QA rules within CAT/TMS platforms, especially Phrase.

• Discover opportunities to streamline workflows and diminish repetitive tasks through automation and AI, verifying results prior to implementation.

• Document enhancements and assist colleagues in adopting and sustaining them, working with the Innovation team when additional technical assistance is required.

• Report directly to the Quality Manager.

⛳️ Requirements

• Minimum of 3 years of experience in coordinating or managing quality processes within the translation or localization sector.

• Proven experience in developing quality processes, performing root cause analyses, and managing corrective and preventive actions.

• Familiarity with translation, linguistic review, DTP, and layout QA workflows.

• Advanced proficiency in spoken and written English, capable of independently communicating with clients.

• Practical experience with Power BI and strong Excel skills for data analysis, reporting, and dashboard upkeep.

• Professional background with CAT tools and translation management systems.

• Familiarity with Phrase is preferred; comparable platforms will also be taken into account.

• Hands-on experience using AI and automation tools to enhance workflows.

• Resourceful problem-solving skills, ability to navigate unfamiliar tools, manage competing priorities, and collaborate across teams.

• A degree in Translation, Linguistics, Quality Management, or a related field, or equivalent relevant experience.

• Experience with Power Automate or similar workflow automation tools is a plus.

• Experience working with healthcare or government clients, or in other regulated environments is a plus.

• Knowledge of accessibility quality practices or alternative formats, such as accessible PDFs, large print, or braille is a plus.

🏝️ Benefits

• Remote position within a global, multicultural team.

• Opportunities for professional development and training in localization, quality management, and technology.

• Chance to enhance quality processes and provide support to colleagues across the team.