Quality Control Specialist – Documentation

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assess draft reports and documents for accuracy, completeness, and consistency.

• Detect spelling, grammatical, formatting, factual, and logical inaccuracies.

• Review documentation for absent information and discrepancies.

• Confirm that reports align with client-specific insurance and documentation standards.

• Ensure that documents conform to internal company protocols, industry norms, and relevant regulations.

• Offer clear, constructive, and comprehensible feedback to report authors.

• Recognize necessary modifications and ensure that revisions address pertinent issues.

• Process a high volume of documentation efficiently while maintaining a high level of accuracy.

• Fill out forms and accurately transfer client-specific details using available records.

• Verify information across documents and source records.

• Uphold a consistent standard of quality and compliance throughout all reviewed documentation.

• Report discrepancies or concerns where additional clarification is needed.

⛳️ Requirements

• Prior experience in Quality Assurance, Document Review, Report Review, Compliance, Administration, or a similar detail-oriented position.

• Proficiency in Microsoft Word and Microsoft Excel.

• Outstanding written and verbal communication skills in English.

• Keen attention to detail and a systematic approach to reviewing information.

• Ability to identify discrepancies, errors, and missing information.

• Capability to provide feedback in a clear and professional manner.

• Strong comprehension skills with the ability to grasp detailed documentation and requirements.

• Ability to articulate complex edits or necessary changes in a straightforward and understandable way.

• Comfortable handling large volumes of information and documentation.

• Excellent organizational and time-management abilities.

• Capacity to work independently while consistently meeting quality and productivity benchmarks.

• A fixed fibre line with a minimum speed of 25 Mbps for both upload and download, supporting a wired Ethernet connection.

• A dependable power backup solution to manage power outages and load shedding.

🏝️ Benefits

• Competitive salary and performance incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Access to company resources and tools to facilitate your work.