Quality Control Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct audits to ensure the accuracy and timeliness of CPI and Mortgage insurance processing, as well as escrow insurance disbursement, in line with Service Center SLAs.

• Generate and maintain precise audit reports to substantiate audit findings.

• Execute quality control audits of insurance updates to evaluate adherence to company protocols and SLA agreements.

• Examine internal control procedures within the department/team to verify that insurance processing transactions are appropriately supported and documented for regulatory compliance.

• Analyze business processes to uncover processing inefficiencies and potential vulnerabilities that could lead to inaccuracies in processing.

• Collaborate with the training team to document audit findings.

• Assess business and system processes, providing recommendations for enhancements that boost both CPI and Mortgage insurance processing efficiency and accuracy.

• Review customer interactions and deliver feedback to various departments regarding areas for improvement.

• Present audit findings to management.

⛳️ Requirements

• An Associate’s Degree in Accounting, Finance, or a related field, or equivalent experience is required.

• A minimum of two (2) years of experience in identifying process improvements, automobile and/or mortgage insurance processing, escrow insurance disbursement, or related fields, preferably within the insurance sector.

• Experience in quality control auditing is preferred.

• A fundamental understanding of Auto and Mortgage Insurance is essential.

• Familiarity with effective internal control procedures is required.

• Capable of identifying business process improvements and reporting existing deficiencies to management.

• Proficient in analyzing and manipulating extensive volumes of transaction-level details.

• Ability to plan and execute audit assignments effectively, including documenting audit approaches and findings.

• Skilled in recommending methods for obtaining and analyzing transactional data, and evaluating the accuracy of insurance update transactions per company policies.

• Must be able to work independently and remain self-motivated with minimal supervision.

• Strong organizational skills and meticulous attention to detail are required.

• Good interpersonal abilities with the capability to interview individuals relevant to the audit topics and communicate findings to management.

• Proficient in using personal computers, including MS Word and Excel.

• Able to type accurately at a speed of 35 wpm.

• Intermediate to advanced skills in MS Access and MS Excel are preferred.

• Must be able to stoop, kneel, and remain seated for extended periods.

• Successful completion of pre-employment drug testing is mandatory.

• Must not use tobacco, as permitted by law.

🏝️ Benefits

• Competitive overall compensation package

• Work/Life balance

• Employee engagement activities and recognition awards

• Years of Service awards

• Opportunities for career enhancement and growth

• Leadership Academy and Mentor Program

• Continuing education and career certifications

• A variety of healthcare coverage options

• Traditional and Roth 401(k) retirement plans

• Attractive Wellness Program