Quality Control Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Conduct routine and random quality assessments on case resolutions, transactions, and evaluations of suspicious activities managed by Risk & Anti-Fraud specialists.

• Oversee compliance with team KPIs, SLAs, internal procedures, and regulatory guidelines.

• Examine discrepancies, contested cases, and operational mistakes to identify systemic issues and underlying trends.

• Engage in the creation, updating, and enhancement of quality scorecards, evaluation criteria, and review frameworks.

• Prepare and present structured quality audit reports that emphasize performance trends, accuracy rates, and persistent bottlenecks.

• Offer actionable, objective feedback and share findings with team leaders and department heads to foster ongoing employee development.

• Develop and suggest targeted recommendations to improve the efficiency, accuracy, and overall workflow of Risk & Anti-Fraud operations.

⛳️ Requirements

• A minimum of 2 years of relevant experience in Risk Management, Anti-Fraud, Quality Control (QA/QC), or similar analytical fields.

• Strong grasp of risk assessment techniques, fraud indicators, and the fundamentals of transaction monitoring.

• Excellent analytical and problem-solving abilities with a keen eye for detail and accuracy when reviewing complex cases.

• Demonstrated experience working with operational KPIs, SLAs, and quality metrics.

• Advanced skills in Google Sheets / MS Excel for data analysis and reporting purposes.

• Capability to distill complex data into clear and concise reports and provide constructive feedback to stakeholders.

• Ability to independently process and organize large amounts of information.

• Preferred: Direct experience in Quality Control specifically within Risk / Anti-Fraud settings.

• Preferred: Practical experience in developing or scaling QA frameworks, evaluation scorecards, and audit checklists.

• Preferred: Familiarity with Business Intelligence (BI) tools (e.g., Tableau, Power BI, Metabase, Looker).

• Preferred: Experience utilizing dedicated fraud monitoring or transaction monitoring systems.

🏝️ Benefits

• Fully remote work arrangement.