Quality Control Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Ensure that servicing adheres to quality control standards as outlined by investors, insurers, regulatory bodies, and banking requirements.

• Conduct thorough quality control audits of loan subservicing operations.

• Confirm audit findings utilizing established templates and departmental objectives.

• Review and finalize audit files and timelines.

• Communicate any discrepancies and collaborate to rectify illogical findings.

• Execute reporting reconciliations.

• Prepare, maintain, and deliver weekly and monthly quality reports.

• Assist in the planning, testing, and reporting for departmental quality initiatives.

• Foster and maintain positive working relationships with team members.

• Acquire new skills and broaden job knowledge through designated learning programs.

• Compile department information to conduct accurate audits.

• Keep assigned audits current and updated.

• Maintain a thorough understanding of departmental policies and procedures.

• Identify opportunities for process improvements.

• Evaluate and engage with vendors.

• Complete annual regulatory compliance training.

• Undertake other related responsibilities as directed.

⛳️ Requirements

• High School diploma or its equivalent.

• Over 1 year of experience in Mortgage Servicing or a similar field.

• Background in creating or implementing quality monitoring procedures.

• Experience in conducting root cause analyses.

• Proficiency in Microsoft applications, database analysis, and query software.

• Strong analytical and problem-solving abilities.

• Capability to manage complex, multiple tasks simultaneously in a dynamic environment.

• Effective verbal and written communication skills, including the ability to explain intricate matters clearly and succinctly.

• Familiarity with mortgage servicing processes and relevant regulations (preferred).

• Experience with MSP (preferred).

🏝️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program.

• Employer-funded Life Insurance.

• Short-Term Disability.

• Long-Term Disability.

• 401(k) plan with company match.

• Paid vacation, sick leave, personal days, and holidays.

• Work-from-home option provided in a quiet, designated space free from distractions and noise.

• Reasonable accommodations for qualified disabilities.