Quality Assurance Specialist – Healthcare/Collections

This is a fully remote position, open to applicants in Alabama, +35 more states.

📋 Description

• Oversee and evaluate each assigned associate in line with Everise and client standards.

• Collaborate with supervisors and management to guarantee that all associates adhere to quality benchmarks.

• Deliver training as required to both new employees and seasoned associates.

• Participate in and contribute to both internal and client calibration meetings.

• Stay informed about project details by maintaining updated training manuals and memos, and handling calls related to assigned engagements.

• Execute any additional duties and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 1 year of customer service and/or sales experience, ideally in a call center setting.

• High school diploma or equivalent is mandatory.

• Some college education is preferred.

• Proficient in Microsoft Office applications, particularly MS Word and Excel.

• Excellent verbal and written communication abilities.

• Detail-oriented with strong analytical skills.

• Outstanding motivational and interpersonal capabilities.

• Ability to work independently.

• Flexible availability.

• Reliable in completing tasks and maintaining attendance.

🏝️ Benefits

• Comprehensive work-from-home program.

• A workplace culture that emphasizes diversity.

• Recognized as a Best Place to Work, showcasing our award-winning culture.

• A company culture acknowledged by employees and industry leaders.